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Sportsbook Customer Service Representative

2 months ago


Amelia, Louisiana, United States Amelia Belle Casino Full time

Position Title: Sports Betting Cashier

Job ID: 22681

Employment Type: Full-Time Regular

Department: Sports Book

Location: Amelia, LA

Education Requirements: Not Specified

Experience Requirements: Not Specified

Role Overview:

As a Sports Betting Cashier, you will play a crucial role in delivering exceptional customer service by processing wagers for a variety of sporting events. Your responsibilities will include verifying and cashing winning tickets.

Key Responsibilities:

  1. Provide outstanding customer support by accepting and processing different types of sports wagers while adhering to established limits.
  2. Assist patrons with inquiries related to sports betting.
  3. Utilize the sports management system to generate betting tickets and process winning claims.
  4. Maintain and verify the accuracy of cash banks.
  5. Complete all necessary company, tax, and gaming regulation documentation accurately and thoroughly.
  6. Prepare copies of daily betting sheets and other relevant documents.
  7. Perform all tasks in compliance with company policies and regulatory standards.

Position Requirements:

Qualifications:

  • Must be at least 21 years of age.
  • Preferred: Six months of experience in sports wagering; cash handling experience is mandatory.
  • Ability to process wagers using the company's software systems.
  • Excellent communication and customer service skills, with fluency in English.
  • Must be able to obtain and maintain any required licenses or certifications.