Senior IT Consultant
1 week ago
Deaconess is seeking an IT Customer Relationship Manager to support our Deaconess and affiliate customers. As the IT Customer Relationship Manager, you will be responsible for managing the relationship between the IT department and our customers, ensuring their needs are met and providing excellent customer service.
Responsibilities
• Build and maintain strong relationships with customers to understand their technology needs and provide appropriate solutions
• Serve as the primary point of contact for all IT-related issues and requests
• Collaborate with cross-functional teams to provide guidance and support in the implementation of technology solutions
• Ensure that customer issues/requests are addressed and resolved in a timely and efficient manner
• Manage customer expectations and deliver exceptional customer service
• Identify areas for improvement in IT services and implement strategies to enhance customer satisfaction
• Coordinate and facilitate meetings for evaluating optimization and project requests; including defining agenda, documenting minutes, and tracking action items
• Develop pricing estimates and statement of works with defined scope, budget, and timeline
• Plan, execute, and finalize some projects with project team and stakeholders
• Develop status reports/dashboards and present updates to customers routinely
Qualifications
Bachelors' Degree in CIS/CS, Healthcare Informatics, Health Information Management, or Equivalent Education preferred
Proven experience in a customer-facing IT role
Prior IT project management experience preferred
Previous experience or knowledge of Epic or an electronic medical record system preferred
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