Customer Service Representative
2 weeks ago
The Customer Service Representative - Eligibility Specialist (ES) is responsible for receiving high volume, often back-to-back, inbound calls about Medicaid, Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) programs. CSRs will assist customers by answer queries, handling complaints and troubleshooting problems in a professional manner ensuring effective resolution and customer satisfaction. During calls, a Customer Service Rep is expected to also process applications and complete case maintenance activities such as changes to cases in the State eligibility system.Additionally, an CSR should ensure all client service issues are resolved in a timely manner and in accordance with stated policies and procedures.
The Customer Service Representative is responsible for taking inbound calls from Medicaid, SNAP, and TANF applicants, recipients, and other members of the community.
Position Details & Benefits Package:
•Class Start Date: December 12, 2024
•Location: Onsite - Evansville, IN
•Work Hours: 8:00 AM - 4:30 PM, Mon-Fri
•Base rate $18.00/hr.
•Quarterly Bonus opportunity
•401K with company match
•Paid time off and paid holidays
•Medical, Dental and Vision benefits
•Employee Assistance Program (EAP)
•Employee Wellness and Discount Programs
•Career development and promotional opportunities
Essential Duties and Responsibilities:
- Receive, assess, and screen applications, proactively communicating with clients to collect any outstanding information.
- Validate and calculate income, assess eligibility, and manage case referrals.
- Engage regularly with program participants on a daily basis.
- Potentially educate clients on fundamental program services and eligibility prerequisites.
- Collaborate with clients to establish and attain program objectives, ensuring continuity of services and eligibility.
- Fulfill additional responsibilities as delegated by Management.
- Handles high volume of inbound calls daily, which are often back-to-back, during the scheduled work shift to answer questions regarding the Medicaid, SNAP, and TANF programs.
- Apply State and/or federal eligibility rules for applicant/recipient information assessment.
- Verifies applicant/recipient data through system interfaces.
- Facilitates the fulfillment of caller requests regarding eligibility information via a One Call Resolution approach while maintaining professionalism and empathy.
- Communicates with applicants/recipients while researching and updating cases and documenting calls simultaneously.
- Educates callers on program services and eligibility requirements while demonstrating excellent communication and customer service skills.
- Serve as a liaison with customers regularly to meet program goals and maintain program services and eligibility, fostering positive working relationships.
- Verifies and enters applicant/recipient data into the State's eligibility system and prepares cases for disposition by State Eligibility Consultant.
- Processes cases and takes necessary action on missing information promptly.
- Meet Quality Assurance and performance metrics and stay updated on project and corporate policies.
- Identify and escalate risks to management.
- Attends all meetings and completes all trainings to stay informed on project/position updates.
- Fulfill all performance requirements associated with eligibility processes.
- Perform additional duties as assigned by management.
Minimum Requirements
- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.
Proven customer support or Client Service Representative experience strongly preferred.
- Ability to handle complex service inquiries via telephone.
- Strong critical thinking and problem-solving skills.
- Moderate difficulty assignments requiring judgment and issue resolution.
- Understanding of work implications and ability to recommend solutions.
- Accurate data entry (40 keystrokes/minute), strong interpersonal skills.
- Positive relationship-building with customers and state eligibility consultants.
- Attention to detail; excellent organizational, verbal, and written communication skills.
- Comfortable in a fast-paced, deadline-oriented environment.
- Capable of executing many complex tasks simultaneously.
- Team player with the ability to work independently.
- Ability to remain stationary for an extended period.
Preferred Qualifications:
- Some college or a college degree.
- 2+ years of relevant professional experience.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Hourly Base Pay Minimum for this Position
$
18.00
Hourly Base Pay Maximum for this Position
$
18.00
-
Customer Service Representative
4 weeks ago
Evansville, Indiana, United States McDonald's Full timeCustomer Service RepresentativeAt McDonald's, we're committed to providing exceptional customer service. As a Customer Service Representative, you'll be the face of our brand, greeting and welcoming customers to our restaurant. Your role will involve assisting customers with their orders, ensuring they have a great experience, and collaborating with the rest...
-
Customer Service Representative
4 weeks ago
Evansville, Indiana, United States U-Haul Full timeCustomer Service RepresentativeAre you looking for a career in customer service? U-Haul is seeking a friendly and motivated individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they need on their journeys. Your...
-
Customer Service Representative
4 weeks ago
Evansville, Indiana, United States German American Bancorp Full timeJob Title: Customer Service Representative - Evansville, IN Overview: As a Customer Service Representative, you will be the first point of contact for clients and assist them with their banking needs. This role offers a great insight into the world of banking, insurance, and wealth management to build a foundation for a career in financial services. Key...
-
Customer Service Representative
4 weeks ago
Evansville, Indiana, United States McDonald's Full timeCustomer Service Role at McDonald'sAs a valued member of our team, you will be responsible for delivering exceptional customer service to our guests. Your key responsibilities will include:Greeting and welcoming customers to the restaurantAssisting customers with their orders in a friendly and efficient mannerCollaborating with the team to maintain a clean...
-
Customer Service Representative
3 weeks ago
Evansville, Indiana, United States U-Haul Full timeCustomer Service Representative Job DescriptionAt U-Haul, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their...
-
Customer Service Representative
6 months ago
Evansville, United States U-Haul Full timeLocation: 1200 E Riverside Dr, Evansville, Indiana 47714 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Customer Service Representative
2 weeks ago
Evansville, United States U-Haul Full timeLocation: 1200 E Riverside Dr, Evansville, Indiana 47714 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Customer Service Representative
3 days ago
Evansville, United States AT&T Full timeThis hybrid position reports to our 5101 Vogel Rd, Evansville, IN 47715 location and works in center 3-4 days weekly and remotely from home 1-2 days weekly. If selected, you must be able to report to this location. The Office hours are 7 days a week, Customer Service, Customer Service Representative, Technical Support, Monitoring, Representative,...
-
Customer Service Representative
4 weeks ago
Evansville, Indiana, United States Indiana Members Credit Union Full timePURPOSE:As a key member of the Indiana Members Credit Union team, the Customer Service Representative will provide exceptional service to our members by handling a variety of transactions, including deposits, withdrawals, loan and credit card cash advances, and more.RESPONSIBILITIES AND DUTIES* Process member transactions accurately and efficiently* Update...
-
Customer Service Representative
4 weeks ago
Evansville, Indiana, United States Walmart Full timeJob SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Sam's Club. As a key member of our front-end team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized sales floor.Key Responsibilities:Provide exceptional...
-
Customer Service Representative
4 weeks ago
Evansville, Indiana, United States Berry Global Full timeAbout the Role:We are seeking a highly skilled Customer Service Representative to join our team at Berry Global. As a key member of our customer-facing team, you will be responsible for ensuring timely order entry, order acknowledgement, and proactive communication with customers on order status.Key Responsibilities:Ensure customer orders are encoded...
-
Customer Service Representative
4 weeks ago
Evansville, Indiana, United States Kenny Kent Toyota Lexus Full timeAbout the Role:We are seeking a highly skilled Customer Service Representative to join our Business Development Center team at Kenny Kent Toyota Lexus. As a key member of our team, you will be responsible for delivering exceptional customer experiences and promoting our product offerings.Key Responsibilities:Promote and seek out opportunities to deliver a...
-
Evansville, United States AT&T Full timeThis HYBRID position reports to our 5101 Vogel Road Evansville, Indiana location and works in center 3-4 days weekly and remotely from home 1-2 days weekly. If selected, you must be able to report to this location. This is your opportunity to be the Customer Service, Customer Service Representative, Sales, Technical Support, Service, Customer Experience,...
-
Evansville, United States MAXIMUS Full timeGeneral information Job Posting TitleCustomer Service Representative Evansville, INDateWednesday, November 6, 2024CityEvansvilleStateINCountryUnited StatesWorking timeFull-time Description & Requirements The Customer Service Representative - Eligibility Specialist (ES) is responsible for...
-
Evansville, United States MAXIMUS Full timeGeneral information Job Posting TitleCustomer Service Representative Evansville, INDateWednesday, November 6, 2024CityEvansvilleStateINCountryUnited StatesWorking timeFull-time Description & Requirements The Customer Service Representative - Eligibility Specialist (ES) is responsible for...
-
Customer Service Representative Evansville, IN
2 weeks ago
Evansville, United States MAXIMUS Full timeGeneral information Job Posting TitleCustomer Service Representative Evansville, INDateWednesday, November 6, 2024CityEvansvilleStateINCountryUnited StatesWorking timeFull-time Description & Requirements The Customer Service Representative - Eligibility Specialist (ES) is responsible for...
-
Customer Service Representative
4 weeks ago
Evansville, Indiana, United States Fifth Third Full timeTransform Banking with Fifth ThirdWe're seeking a dedicated Customer Service Representative to join our team in Evansville. As a key member of our banking team, you'll provide exceptional customer service, build strong relationships, and drive business growth.Key Responsibilities:• Deliver outstanding customer experiences through personalized service and...
-
Customer Service Representative
4 weeks ago
Evansville, Indiana, United States Fifth Third Full timeDeliver Exceptional Customer ExperiencesWe're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in Evansville. As a key member of our banking team, you will be responsible for providing top-notch service to our customers, ensuring their financial needs are met, and building strong relationships...
-
Evansville, United States Bud's Plumbing Company Full timeTechnician Dispatcher and Customer Service Representative Bud’s Plumbing is looking for an organized, efficient Technician Dispatcher and Customer Service Representative with an eye for detail and a high level of accuracy. The Technician Dispatcher and Customer Service Representative should be professional and courteous, a skilled multi-tasker with...
-
Customer Service Representative
4 weeks ago
Evansville, Indiana, United States Pac-Man Pies LLC, DBA Mr. Gatti's Pizza Full timeJob Title: Customer Service Representative - Guest ExperienceJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Guest Experience. As a key member of our Pac-Man Pies LLC team, you will be responsible for providing exceptional guest service, taking customer orders, and...
