Customer Service Lead

3 weeks ago


Point Pleasant Beach, New Jersey, United States OceanFirst Bank Full time

We are looking for a dedicated Customer Service Lead to join our team at OceanFirst Bank. In this role, you will be responsible for leading our customer-facing teams, developing and implementing sales strategies, and ensuring excellent customer experiences.

The ideal candidate will possess excellent sales, service, and interpersonal skills, with a strong working knowledge of bank products and services. A high school diploma or equivalent is required, along with three years of prior teller experience and one year of supervisory experience.

Salary: $60,000 - $80,000 per annum, depending on qualifications and experience

This role offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. As a key member of our team, you will play a vital role in driving business success and delivering exceptional customer experiences.

  • Key Responsibilities:
  • Lead customer-facing teams to ensure excellent customer service and sales performance
  • Develop and implement sales strategies to meet annual targets
  • Manage cash handling, ATM reconciliation, and branch security
  • Maintain accurate records and reports, ensuring compliance with regulatory requirements


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