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Customer Service Representative
2 months ago
At Empire Today, we are seeking a highly skilled and customer-focused Customer Service Associate to join our team. As a key member of our call center team, you will play a vital role in providing exceptional customer service and ensuring customer satisfaction.
Responsibilities:
- Answer incoming customer service calls and respond to customer inquiries in a timely and professional manner.
- Resolve customer complaints and concerns in a fair and efficient manner.
- Conduct daily customer satisfaction surveys to ensure customer satisfaction.
- Communicate with Installers, Sales Managers, and Order Entry to resolve customer issues in a timely manner.
Qualifications:
- High School Diploma/GED.
- 1 year of Customer Service experience.
- Excellent communication skills both written and verbal.
- Intermediate knowledge of MS Office.
What We Offer:
- Laptop, monitor, and other necessary equipment provided.
- Training and development opportunities.
- Performance bonus.
- Competitive benefits package, including medical insurance, 401K, and more.
About Empire Today:
Empire Today is a leading provider of installed home improvements, offering a wide range of products and services to homeowners and businesses. We are committed to providing exceptional customer service and ensuring customer satisfaction.
