Healthcare Operations Manager
3 weeks ago
As a Clinic Supervisor at Morongo Basin Healthcare District, you will play a vital role in ensuring the smooth operation of our outpatient clinics. Your responsibilities will include overseeing daily operations, providing leadership to staff, and championing quality care. In collaboration with management, you will help develop and promote an organizational culture that supports our strategic plans and goals.
Key Responsibilities
- Effectively manage clinic operations in alignment with MBHD policies and regulatory guidelines.
- Ensure that employees understand their duties and delegated tasks.
- Monitor employee productivity and provide constructive feedback, reporting performance issues to management.
- Maintain staff schedules and timekeeping systems in accordance with MBHD policy.
- Communicate changes in processes or policy to staff and management.
- Act as a patient liaison to receive complaints and resolve problems when able or escalate to management.
- Orient and train new employees, ensuring they understand responsibilities and MBHD expectations.
- Assist with maintaining compliance with various accrediting bodies and government agencies.
- Prepare and submit timely performance reports for assigned areas.
- Problem-solve and proactively identify issues that may disrupt daily activities.
- Participate in meetings as assigned.
Physical Demands
The physical demands described below are representative of those that must be met by you to successfully perform the essential functions of this job with or without a reasonable accommodation.
You may be required to occasionally lift and/or move up to 20 pounds. You will be required to travel within the service area. You will regularly stand and walk for long periods of time; and interface with others effectively. You will be occasionally required to sit and stoop, kneel, crouch, or crawl and spend time on a keyboard or telephone.
Education and Experience Required
- High school diploma or equivalent.
- Medical Assistant with five years of experience in management of an outpatient clinic, RHC, CHC, or similar environment, or more than five years in management of a clinical environment and an MBA.
- Proficiency in Microsoft Office products and electronic health records.
- Bilingual preferred.
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