Customer Support Specialist

1 week ago


Cuyahoga Falls, Ohio, United States Rose Pest Solutions Full time

Position Overview:

Rose Pest Solutions is in search of a dedicated and professional individual to fill the role of Client Service Representative (CSR). In this capacity, the CSR will serve as a vital link between our clients and various departments, ensuring seamless communication and operational efficiency.

Why Choose Rose Pest Solutions?

As a family-owned business since 1860, Rose Pest Solutions stands as the oldest pest management company in the nation. We pride ourselves on delivering innovative pest control solutions across multiple states, supported by our expert entomologists who provide ongoing training and technical guidance. Our long-standing history provides a stable environment where employees can thrive and contribute meaningfully.

Key Responsibilities:

  • Manage service requests and log client communications effectively.
  • Support service personnel by preparing necessary documentation and schedules.
  • Facilitate communication between clients and service/sales teams to ensure timely service delivery.
  • Conduct follow-ups on outstanding accounts and promote residential services to potential clients.

This role is ideal for individuals who excel in a fast-paced environment, possess strong organizational skills, and enjoy being a key resource for both clients and colleagues. Successful candidates will demonstrate excellent communication abilities and a commitment to customer service.

Compensation and Benefits:

The position offers a competitive hourly wage of $17.25 plus commission, along with a comprehensive benefits package that includes:

  • Medical, Dental, and Vision Insurance
  • 401(K) Savings Plan with Company Match
  • Paid Time Off including Holidays and Sick Days
  • Continuous training and professional development opportunities
  • Life Insurance and Disability Coverage

Qualifications:

  • Must be at least 18 years old with a high school diploma or equivalent.
  • U.S. citizenship or valid work documentation is required.
  • Availability to work flexible hours, including evenings and weekends.
  • Valid driver's license with a clean driving record.
  • Proficiency in English, both written and spoken.

Required Skills:

  • Strong computer skills, including proficiency in MS Windows and office software.
  • Ability to learn new software quickly and efficiently.
  • Excellent organizational and time management skills.
  • Strong interpersonal and communication skills.

At Rose Pest Solutions, we are committed to fostering a diverse and inclusive workplace.



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