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Customer Support Specialist

2 months ago

Cuyahoga Falls, Ohio, United States Rose Pest Solutions Full time

Position Overview:

Rose Pest Solutions is in search of a courteous, upbeat, and professional individual to fill the role of Client Service Representative (CSR). In this position, the CSR acts as a vital link between our clients and various departments, ensuring seamless communication and operational efficiency.

Why Choose Rose Pest Solutions?

As a family-owned business with a legacy dating back to 1860, Rose Pest Solutions stands as the oldest pest management company in the United States. We pride ourselves on delivering innovative pest control solutions across multiple states, supported by our expert entomologists who lead our training and technical divisions. Our company offers a stable work environment with over 150 years of success, fostering personal growth and creative thinking.

Key Responsibilities:

  • Manage service requests and maintain accurate logs of client communications.
  • Support service personnel by processing necessary paperwork and preparing schedules.
  • Provide administrative assistance to the sales team and Service Center management.
  • Communicate effectively with clients to coordinate service responses and manage collections.
  • Promote and explain residential services to potential clients.

This role is ideal for individuals who thrive in a fast-paced environment, enjoy being a reliable resource, and possess strong organizational skills. Successful candidates will demonstrate excellent communication abilities, attention to detail, and a genuine desire to assist others.

Compensation and Benefits:

Compensation starts at $17.25 per hour plus commission, with a comprehensive benefits package that includes:

  • Medical, Dental, Vision, and Prescription Insurance
  • Competitive Salary Structure
  • Bonus and Commission Programs
  • Profit Sharing Opportunities
  • 401(K) Savings Plan with Company Match
  • Flexible Spending Account (Section 125)
  • Paid Holidays, Vacation, and Sick Leave
  • Disability and Family Leave
  • Life Insurance
  • Ongoing Training and Career Development
  • Identity Theft Protection Program

Qualifications:

The ideal candidate will possess the following:

  • Minimum age of 18 years
  • High school diploma or equivalent
  • Eligibility to work in the United States
  • Availability to work flexible hours, including early mornings, evenings, and weekends
  • Valid driver's license with a clean driving record
  • Proficiency in reading, writing, and speaking English

Required Skills:

  • Proficient in Microsoft Windows and basic office software
  • Ability to quickly learn new software applications
  • Strong data entry and typing skills
  • Familiarity with basic office equipment
  • Excellent organizational and time management skills
  • Strong verbal and written communication skills
  • Adaptability to changing work demands
  • Teamwork and conflict resolution skills

Physical Requirements:

  • Able to sit, stand, and crouch as needed
  • Capable of lifting and carrying up to 20 lbs.

Rose Pest Solutions is an Equal Opportunity Employer.