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Customer Engagement Specialist

2 months ago

Cuyahoga Falls, Ohio, United States Akron Area YMCA Full time
Position Overview:

The Akron Area YMCA is seeking a dedicated individual to join our team as a Member Service Representative. This role is centered around delivering exceptional service to our members, guests, and program participants. The ideal candidate will be responsible for fostering a welcoming atmosphere, assisting members in achieving their fitness goals, and advocating for our various memberships and programs. Additionally, this position entails maintaining a tidy work environment, addressing membership inquiries, and upholding the YMCA's mission and values.

Key Responsibilities:
  • Greet members and guests warmly, using their names to create a personal connection.
  • Engage with members through meaningful conversations to build rapport.
  • Encourage and support members in reaching their personal fitness objectives.
  • Promote membership options and programs to enhance member retention.
  • Address and resolve membership-related issues promptly.
  • Enforce YMCA policies to ensure all individuals have appropriate access to facilities.
  • Provide detailed information regarding memberships and available programs.
  • Assist in fundraising initiatives that support our charitable mission.
  • Maintain accurate member records in our database and assist with towel service as needed.
  • Adhere to YMCA staff dress code and perform additional assigned tasks.
Performance Goals:
  • Deliver outstanding service that promotes member loyalty.
  • Foster relationships that align with the YMCA's mission and community focus.
Qualifications:
  • Applicants must be at least 16 years old.
  • Strong communication and customer service abilities are essential.
  • Capability to connect effectively with diverse populations.
  • Basic computer skills and certifications in CPR/AED and First Aid are required.
Physical Requirements:
  • Frequent use of a computer and effective communication skills are necessary.
  • Ability to sit, reach, and navigate the work environment.
  • Occasional lifting and moving of items weighing up to 10 pounds.
  • Specific vision capabilities and a moderate noise level in the workplace.