VIP Experience Coordinator

6 days ago


Minneapolis, Minnesota, United States Live Nation Entertainment Full time
Live Nation Entertainment

We are the world's leading live entertainment company, and we're looking for a talented VIP Experience Coordinator to join our team.

About Us:

  • We promote more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries.
  • We have a strong commitment to diversity, equity, and inclusion, and we strive to create an inclusive environment for all employees.

Job Summary:

This role will be responsible for selling VIP upgrades, premium seats, priority entry, and other premium experiences to concert patrons on nights of shows. The ideal candidate will have excellent communication skills, problem-solving abilities, and experience in high-end guest relations.

Responsibilities:

  • Sell VIP upgrades, premium seats, priority entry, and other premium experiences to concert patrons on nights of shows.
  • Handle sales from pitch to payment processing and experience fulfillment.
  • Check in, escort, and assist VIP clientele throughout their venue visit ensuring all clients have a VIP experience.
  • Anticipate VIP client needs to ensure guest satisfaction.
  • Build strong relationships with Foundation Room members and VIP clients.
  • Utilize and develop CRM programs for House of Blues VIP clientele.
  • Coordinate operations on nights of shows with Ops Director, servers, and security to ensure premium experiences are delivered.
  • Maintain articulate vocabulary and adapt to current audience needs.
  • Maintain exemplary and professional grooming standards.

Requirements:

  • High school diploma or equivalent.
  • Working knowledge of high-end restaurant operations and/or VIP night club operations and high-end guest relations.
  • Problem-solving skills.
  • Experience in selling to high-end, VIP clients.
  • Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills.
  • Ability to diffuse potentially volatile situations with tact and diplomacy.

Salary: $50,000 - $65,000 per year

Benefits: We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) matching program and paid time off.

EEO Statement: Live Nation is an equal employment opportunity employer and welcomes applications from diverse candidates.



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