Global Head of Strategic Services

2 days ago

Somerville, Massachusetts, United States Tulip Interfaces Full time
About Us

Tulip Interfaces is a leading provider of Frontline Operations Platforms, empowering manufacturers to improve productivity, quality, and efficiency. Our no-code platform enables teams to digitally transform their facilities and gain real-time visibility into production processes.

Job Description

We are seeking a highly experienced Global Head of Strategic Services to lead our customer success and professional services organization. As a key member of our leadership team, you will be responsible for driving customer satisfaction, retention, and expansion.

Key Responsibilities
  • Directly responsible for the services P&L and the company's gross and net retention KPIs.
  • Foster a customer-centric culture throughout the organization by advocating for the voice of the customer in strategic decision-making.
  • Work with the leadership team to establish and maintain company goals, budgets, strategies, vision, culture, and direction.
  • Provide executive oversight with planning, developing and managing the Tulip customer adoption journey, customer operations, and customer onboarding.
  • Implement and manage customer feedback loops to gather insights and drive product and service enhancements.
  • Mentor and develop customer success leaders and team members, fostering a culture of continuous learning and professional growth.
  • Develop and maintain strong relationships with key customer stakeholders, acting as a trusted advisor and advocate for their needs.
  • Develop and implement global customer success and account management strategies that align with the company's objectives and drive customer satisfaction, retention, and expansion.
  • Establish and oversee regional customer success teams, ensuring consistent delivery of services across different geographies.
  • Guide the customer services organization to create, deliver and maintain the Tulip customer journey objectives and customer adoption.
  • Meet and exceed customer services goals consistently to drive increased value and productivity gains to our customers.
  • Monitor and analyze customer success and professional services metrics and KPIs to identify trends, challenges, and opportunities for improvement.
Requirements
  • MS or higher in related engineering discipline (MBA preferred).
  • 10+ years work experience in leading professional services, management, management consulting, customer services operations or equivalent.
  • Experience in commercial leadership at enterprise SaaS startups through growth stage scale-up.
  • A successful track record of running a complex, worldwide customer and professional services organization, including team building, organizational development and driving positive mindset and cultural changes.
  • Experience working with multi-divisional, multi-geographical customers and managing stakeholders across multiple functions.
  • Interpersonal, written and oral communication skills, including running meetings and delivering executive-level presentations.
  • A proven track record of meeting and exceeding customer and professional service financial KPIs.
  • Understands the strategy required to consistently improve operation and organization.
  • Comfortable and savvy working across multiple cultures.
  • Ability to lead, inspire and motivate and align a team of industry experts and specialists towards transformational changes.
  • A strong track record of the ability to streamline process and drive process standardization and repeatability, including aligning cross-functional stakeholders.
  • Strong business and financial acumen.
  • Skilled in planning, organizing, prioritizing, negotiating, and communication.
  • Excellent verbal and written communication and customer facing skills.
  • Highly articulate, with excellent writing and presentation skills.
  • A proven record of hands-on involvement in project implementation and delivery.
  • Extensive experience in the software or process industries.
  • Attention to detail and process with sound financial management skills.
  • Experience in delivering, implementing or managing projects for complex operational systems in at least 2 major industry verticals, preferably SaaS solutions.
  • Experience building a program for and working with service delivery partners in an integrated global implementation environment.
Preferred Qualifications
  • Manufacturing and operations, Lean/ Six Sigma.
  • Agile and/or scrum methodologies.
  • Understanding and experience with MES, ERP, and WMS.
What We Offer

We offer a competitive benefits package, including health, dental, vision, short-term disability, long-term disability, life insurance, commuter benefits, parental leave, and 401k. We also offer a flexible work schedule and unlimited vacation policy, as well as virtual company events and happy hours. We are an equal opportunity employer and celebrate diversity. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

  • Global Head of Strategic Services

    18 hours ago

    Somerville, Massachusetts, United States Tulip Interfaces Full time

    About UsTulip Interfaces is a leading provider of manufacturing solutions, empowering companies to improve productivity, quality, and efficiency. Our no-code platform enables manufacturers to digitally transform their facilities and gain real-time visibility into production processes.Job DescriptionWe are seeking a highly experienced Global Head of Strategic...

  • Global Head of Strategic Services

    4 weeks ago

    Somerville, Massachusetts, United States Tulip Interfaces Full time

    About UsTulip Interfaces is a leading provider of Frontline Operations Platforms, empowering manufacturers to improve productivity, quality, and efficiency. Our no-code platform enables teams to digitally transform their facilities and gain real-time visibility into production processes.Job DescriptionWe are seeking a highly experienced Global Head of...

  • Global Head of Strategic Services

    3 weeks ago

    Somerville, Massachusetts, United States Tulip Interfaces Full time

    About UsTulip Interfaces is a leading provider of Frontline Operations Platforms, empowering manufacturers to improve productivity, quality, and efficiency. Our no-code platform enables teams to digitally transform their facilities and gain real-time visibility into production processes.Job DescriptionWe are seeking a highly experienced Global Head of...

  • Head Lifeguard

    2 weeks ago

    Somerville, Massachusetts, United States City of Somerville Full time

    Job SummaryWe are seeking a highly skilled and experienced Head Lifeguard to join our team at the City of Somerville. As a key member of our aquatics staff, you will be responsible for ensuring the safety and well-being of our patrons while providing exceptional customer service.Key ResponsibilitiesSupervise and coordinate the activities of lifeguards,...

  • Strategic Procurement Specialist

    1 day ago

    Somerville, Massachusetts, United States Triumvirate Environmental Full time

    Job Title: Strategic BuyerWe are seeking a highly motivated and data-driven Strategic Buyer to join our Procurement team at Triumvirate Environmental.About the Role:The Strategic Buyer will be responsible for developing and implementing sourcing strategies, managing vendor relationships, and leading contract negotiations to secure the best terms for the...

  • Head of People and Talent

    4 days ago

    Somerville, Massachusetts, United States Tulip Interfaces Full time

    About the RoleTulip Interfaces is seeking a seasoned People Operations leader to join our team as the Head of People and Talent. As a key member of our executive team, you will be responsible for developing and implementing strategic plans to drive business growth through effective talent management, organizational design, and employee engagement.Key...

  • Head of People and Talent

    3 weeks ago

    Somerville, Massachusetts, United States Tulip Interfaces Full time

    About the RoleTulip Interfaces is seeking a seasoned People Operations leader to join our team as the Head of People and Talent. As a key member of our executive team, you will be responsible for developing and implementing strategic plans to drive business growth through effective talent management, organizational design, and employee engagement.Key...

  • Strategic Sourcing Specialist

    2 weeks ago

    Somerville, Massachusetts, United States Tufts University Full time

    Job SummaryWe are seeking a highly skilled Strategic Sourcing Manager to join our team at Tufts University. The successful candidate will be responsible for supporting stakeholders in the supplier selection, contract review and negotiation, and strategic vendor management across a broad range of sub-categories.Key ResponsibilitiesSupport stakeholders in...

  • Strategic Sourcing Specialist

    13 hours ago

    Somerville, Massachusetts, United States Tufts University Full time

    Job SummaryWe are seeking a highly skilled Strategic Sourcing Manager to join our team at Tufts University. The successful candidate will be responsible for supporting stakeholders in the supplier selection, contract review and negotiation, and strategic vendor management across a broad range of sub-categories.Key ResponsibilitiesSupport stakeholders in...

  • Route Driver/Warehouse Associate

    1 month ago

    Somerville, Massachusetts, United States Boar's Head Brand Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Route Driver/Warehouse Associate to join our team at Boar's Head Brand. As a key member of our logistics team, you will be responsible for ensuring the efficient delivery of our premium delicatessen products to customers.Key ResponsibilitiesItemize and check-in delivered goods with customer...

  • Strategic Governance Leader

    1 month ago

    Somerville, Massachusetts, United States Love without Violence, Inc. Full time

    {"title": "Board Member Opportunity", "content": "Make a Meaningful ImpactLove without Violence, Inc. is seeking dedicated individuals to join our Board of Directors. As a board member, you will play a critical role in guiding the strategic direction of our nonprofit organization, which is dedicated to raising domestic violence awareness, supporting...

  • Executive Director, Regulatory Science

    1 day ago

    Somerville, Massachusetts, United States Tessera Therapeutics Full time

    About the RoleWe are seeking an experienced Executive Director in Regulatory Science to lead our Regulatory CMC group and provide strategic leadership to support multiple gene therapy programs. As a senior member of our team, you will be responsible for developing innovative CMC regulatory strategies and preparing high-quality CMC sections of INDs and...

  • Early Head Start Home Visitor

    2 weeks ago

    Somerville, Massachusetts, United States Riverside Community Care Full time

    Job Title: Early Head Start Home VisitorRiverside Community Care is seeking a dedicated and compassionate Early Head Start Home Visitor to join our team. As a Home Visitor, you will work one-on-one with low-income families from diverse ethnic backgrounds to provide in-home and some on-site educational services to support families with infants or toddlers, or...

  • Early Head Start Home Visitor

    11 hours ago

    Somerville, Massachusetts, United States Riverside Community Care Full time

    Job Title: Early Head Start Home VisitorRiverside Community Care is seeking a dedicated and compassionate Early Head Start Home Visitor to join our team. As a Home Visitor, you will work one-on-one with low-income families from diverse ethnic backgrounds to provide in-home and some on-site educational services to support families with infants or toddlers, or...

  • Prevention Services Coordinator

    4 weeks ago

    Somerville, Massachusetts, United States City of Somerville Full time

    Job SummaryWe are seeking a highly skilled Prevention Services Coordinator to join our team at the City of Somerville. The successful candidate will support the Director of Prevention Services in a variety of prevention-focused initiatives, including managing and coordinating regional planning, budgeting, implementation, and evaluation phases of activities...

  • HVAC Technician

    3 weeks ago

    Somerville, Massachusetts, United States Pritchard Global Full time

    Job SummaryWe are seeking a skilled HVAC Mechanic to join our team at Pritchard Global. The ideal candidate will be responsible for maintaining all building equipment and systems, performing preventative and unscheduled maintenance, and troubleshooting mechanical problems.Key ResponsibilitiesOperate building equipment and systems as directed by the Chief...

  • Early Head Start Home Visitor

    3 weeks ago

    Somerville, Massachusetts, United States Riverside Community Care Full time

    Job SummaryRiverside Community Care is seeking a dedicated and compassionate Early Head Start Home Visitor to join our team. As a Home Visitor, you will work closely with low-income families from diverse backgrounds to provide in-home and on-site educational services, promoting healthy growth and development in infants and toddlers.Key...

  • Senior Product Manager

    2 days ago

    Somerville, Massachusetts, United States Formlabs Full time

    Job Title: Senior Product Manager - eCommerce & Marketing TechnologyFormlabs is seeking a Senior Product Manager to lead the development of our eCommerce and marketing technology platforms. As a key member of our team, you will be responsible for driving the strategy and execution of our digital experience, ensuring seamless interactions for our customers...

  • Route Driver/Warehouse Associate

    1 month ago

    Somerville, Massachusetts, United States Boar's Head Brand Full time

    Job SummaryWe are seeking a skilled Route Driver/Warehouse Associate to join our team at Boston Harbor Provisions. As a key member of our logistics team, you will be responsible for delivering high-quality products to our customers while ensuring exceptional customer service.Key ResponsibilitiesDeliver perishable goods to customers in a timely and efficient...

  • Route Driver/Warehouse Associate

    2 weeks ago

    Somerville, Massachusetts, United States Boar's Head Brand Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Route Driver/Warehouse Associate to join our team at Boston Harbor Provisions. As a key member of our deli operations team, you will be responsible for delivering exceptional customer service, managing inventory, and maintaining a clean and organized warehouse environment.Essential...