Client Services Liaison
4 weeks ago
We are seeking a highly skilled Client Services Representative to join our team at Stone Diagnostics. As the primary point of contact for our clients, you will be responsible for delivering exceptional service and ensuring a seamless experience.
Key Responsibilities- Account creation and maintenance: Comprehensive understanding of the implementation process, including account setup, customer service support, client IT setup, and laboratory operations.
- Client management: Receives, researches, and answers customer inquiries and requests regarding collection requirements, turnaround times, pricing results, supplies, and services offered.
- Supply/logistics management: Schedules courier/shipper pickups, builds client data into shipping systems, ships supplies, and manages tracking and resolves issues with shipping vendors.
- Quality assurance: Reviews information received for accuracy and completeness, follows up on missing information, and assists in gathering information for QI projects.
- High school diploma or equivalent.
- Minimum of two years of relevant experience in healthcare customer service and client management.
- Excellent typing and data entry skills, strong phone skills, and/or call center experience.
- Proficient computer skills, experienced in Word, Excel, Adobe, and Outlook.
- Proficient in Medical terminology.
- Excellent communication skills.
- Customer-focused and service-oriented with strong skills in human relations, teambuilding, written and verbal communications.
- Excellent analytic and problem-solving skills.
Emergent situations may require extended working hours or infrequent weekend work.
The supply/logistical parts of this position require standing for extended periods, lifting 35+ pounds regularly, and performing repetitive tasks with few breaks.
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