Administrative Support Specialist

7 days ago


Hickory, North Carolina, United States HSM Solutions Full time

We're seeking a highly organized and detail-oriented Customer Service Admin to join our dynamic team at HSM Solutions. The successful candidate can expect a salary of around $55,000 - $80,000 per year, based on experience and qualifications.

About the Role

This critical position involves managing customer inquiries, processing sales orders, and collaborating with internal teams to achieve seamless delivery of customer orders.

Key Accountabilities:
  • Process sales orders accurately and efficiently, using multiple sources, including fax, mail, customer portals, and email.
  • Ensure all customer communications are professional, courteous, and responsive.
  • Work closely with internal teams to resolve technical issues, manage customer relationships, and maintain accurate records.
  • Notify customers of any conditions affecting order fulfillment, such as scheduling changes or material availability.
  • Resolve discrepancies, verify invoices, and issue credits as necessary.


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