Senior Engagement Manager
4 weeks ago
We are seeking a highly skilled Engagement Manager to join our team at LexisNexis Legal & Professional. As an Engagement Manager, you will be responsible for planning and coordinating projects, ensuring successful implementation of our products for clients. Your objective will be to efficiently and effectively manage client relationships, coordinate project activities, and ensure timely delivery of results.
Key Responsibilities:
- Manage client relationships and ensure client satisfaction with DMS and Drafting Solutions projects
- Help clients plan implementation projects, including setting up engagements and planning sessions with key stakeholders
- Ensure projects are initiated promptly, reflecting client expectations
- Track project performance to meet expectations and timelines, and manage risks and issues
- Curate product enhancement requests from clients, manage review with the product organization, and coordinate responses to clients
Requirements:
- Demonstrate problem-solving skills to mitigate challenges and ensure project outcomes
- Familiarity with Generative AI, Microsoft products, and Document Management Systems
- Proficient knowledge of HTML and XML
- Excellent analytical and time management skills to meet deadlines and work schedules
- Strong verbal and written communication skills to influence and network with internal colleagues and external clients
About Us:
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics to help customers increase productivity, improve decision-making, and achieve better outcomes. As a digital pioneer, we were the first to bring legal and business information online with our Lexis and Nexis services.
What We Offer:
- A healthy work-life balance with flexible working hours and wellbeing initiatives
- A comprehensive benefits package, including health, retirement, and wellbeing benefits
- Opportunities for professional growth and development in a dynamic and innovative company
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