Vacation Experience Specialist
7 days ago
We are seeking a highly motivated and charismatic individual to join our team as a Resort Promotions Representative. As a key member of our marketing team, you will be responsible for promoting our resort and its many attractions to visitors. Your primary goal will be to encourage guests to visit our resort by offering them exclusive deals on discounted theme park and attraction tickets.
Your duties will include:
- Persuading potential clients to visit our resort by maximizing their savings on Tennessee area theme parks and attractions
- Engaging with guests/clients to facilitate the auditing process and pre-qualify candidates for resort tours while being able to pivot them to ticket sales and/or room night bookings if they do not qualify
- Providing 5-Star customer service to guests/clients to increase resort tour sign-up rates, ticket sales, and resort room bookings while representing our resort to its highest standard
- Utilizing a consultative approach when offering various discounted ticket sales & resort room bookings to optimize guest experiences while simultaneously maximizing personal commissions
- Maintaining a professional appearance and work environment at all times with a clean clutter-free work station
- Staying up-to-date on ticket prices and special promotions that we offer as incentives to visit our resort
- Having opportunities to work and travel to off-site events, pop-up locations, and conventions with little to no advanced notice, but within an acceptable distance, based on business needs, experience, and/or performance
Why Choose Us?
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Wellness Programs
- Fun, family culture
- Employee Assistance Program (EAP)
- Exclusive discounts for Team Members (i.e., hotels, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
What We're Looking For:
- A high school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
- The ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization
- A flexible work schedule including mornings, nights, weekends, and holidays
- The ability to stand for long periods of time in outdoor and/or indoor environments
- Excellent face-to-face customer service skills
- The ability to read and comprehend simple instructions, short correspondence, and memos
- The ability to write simple correspondence
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