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Customer Service Representative

2 months ago

Liberal, Kansas, United States First National Bank Alaska Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at First National Bank Alaska. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of service.

Key Responsibilities
  • Process various types of customer transactions promptly and efficiently
  • Adhere to defined cash limits, bank policy and procedures, and banking regulations
  • Provide exceptional customer service and resolve customer complaints in a timely and professional manner
  • Work collaboratively with other team members to achieve business objectives
Requirements
  • 6 months Teller experience or one year customer service and 6 months cash handling experience
  • Strong communication and interpersonal skills
  • Ability to exercise discretion and good judgment when communicating with internal and external customers and all levels of management
  • Unquestionable integrity and ethics and ability to maintain confidentiality in handling sensitive and confidential information
Working Conditions

The work environment is typically moderate, with occasional exposure to noise and distractions. The physical demands of this role include sitting, standing, and walking, with occasional lifting and moving of up to 25 pounds.