Network Maintenance Technician I
1 day ago
GCI Communications Corp is seeking a skilled Network Maintenance Technician I to join our team. As a key member of our network operations team, you will be responsible for maintaining and repairing our network infrastructure, ensuring the highest level of service quality for our customers.
Key Responsibilities:
- Maintain and repair network facilities, systems, and cabling, including equipment and related components involved in signal processing, amplification, and transmission.
- Troubleshoot and repair problems with transmission levels, signal losses, off-air interference, and equipment failures.
- Represent the company's service and philosophy, providing telecommunications installation and servicing of Video, high-speed Data, and Voice product lines within customers' residences and business properties.
- Perform preventative or corrective maintenance, such as underground cable locates, outage response, rewiring or upgrading cabling and equipment, impairment mitigation, system drive off, and repairs.
- Utilize test equipment to measure and adjust signal strength to ensure optimum reception.
- Perform routine maintenance, surveillance, and construction operations on all Radio Frequency/Microwave/Fiber Optic/AC/DC/Wireless/HFC Networks, Facilities, and related components providing video, voice, and data services.
- Complete routine balancing, aligning, sweeping, proof of performance, and required compliance adjustments of components and equipment used to amplify and process signals.
- Monitor and support critical network elements to maintain the continuous operation of network and system infrastructure.
- Carry out assigned construction activities in support of new plant construction, rebuilds, and existing plant upgrades, adhering to applicable construction codes and safety regulations.
Requirements:
- Ability to accurately calculate signal losses and amplification from headend to customer premise equipment.
- Ability to synthesize multiple pieces of technical information to develop timely solutions to network problems.
- Articulate technical information clearly and concisely in written and electronic follow-up reports and work orders regarding system damages and outages.
- Ability to communicate technical information effectively verbally to customers, contractors, utility workers, fellow employees, and the public.
- Basic MS Office knowledge (e.g., Outlook, Teams, Word, Excel) and industry-specific programs that track signal leakage, outages, system monitoring, etc.
Additional Requirements:
- This is an intermediate-level position within the telecommunications field outside network maintenance and field services that will support and learn from the company's certification, education, and senior technicians in the in-depth understanding of routine preventative and corrective network maintenance, repairs to field and network facilities and plant providing video, voice, data, and wireless services at varying locations.
- Demonstrating proficiency and working knowledge of several areas of installation and service-related functions.
- Proficient in installation and service of all company products.
Working Conditions:
- May be required to pass a background check, pre-employment, and random controlled substance screening.
- May be required to obtain a commercial driver's license within 6 months of employment.
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