Restaurant Operations Manager

4 weeks ago


Nashville, Tennessee, United States Chick-fil-A Charlotte Pike - Nashville Full time
Job Summary

As a Shift Lead at Chick-fil-A Bellevue, you will play a critical role in ensuring the success of our restaurant. You will work closely with the Director - Back of the House + Financial Management to achieve excellence in BOH Operations and Financial Management. Your responsibilities will include:

  • Developing a restaurant culture that fosters growth, hospitality, and product knowledge among team members and leaders.
  • Maintaining vision alignment with the Operator and the Director - Back of the House + Financial Management.
  • Ensuring stewardship systems are in place throughout the restaurant.
  • Creating a center of excellence for area of responsibility by implementing systems that promote innovation and high performance teams.
  • Supporting the Director - Back of the House (BOH) + Financial Management in creating, maintaining, and approving schedules and shift changes among BOH Team Members.

Key Responsibilities

As a Shift Lead, you will be responsible for:

  • Developing and implementing systems to promote excellence in BOH Operations and Financial Management.
  • Leading and developing a team of Back of House Team Members to achieve high performance standards.
  • Ensuring compliance with Chick-fil-A standards and procedures.
  • Collaborating with the Director - Back of the House (BOH) + Financial Management to achieve business objectives.

Requirements

To be successful in this role, you will need:

  • Strategic thinking and goal-oriented skills.
  • Excellent communication and leadership skills.
  • Maturity, dependability, and results-oriented mindset.
  • Strong project/time management skills.
  • Unquestionable integrity and ability to represent Chick-fil-A well.

Preferred Qualifications

We are looking for candidates with:

  • Bachelor's degree or above in a business or marketing field of study.
  • Experience as a leader in food service operations.
  • 2+ years of experience in a leadership role.
  • Bilingual skills in English and Spanish.


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