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Shift Leader

1 month ago

Janesville, Wisconsin, United States Dunkin' Full time
About the Role

We are seeking a highly motivated and experienced Shift Leader to join our Dunkin' team.

Key Responsibilities
  • Coach and develop Crew Members to execute operational Brand standards and deliver exceptional guest experiences.
  • Set goals, provide job assignments, and motivate team members to achieve success.
  • Resolve guest issues and maintain a safe, secure, and healthy work environment.
  • Drive sales goals and results by executing restaurant standards and marketing initiatives.
Requirements
  • Fluent in English.
  • Restaurant, retail, or supervisory experience.
  • Math and writing skills.
  • Basic computer skills.
  • At least 18 years of age (where applicable).
  • High School diploma or equivalent, preferred.
Competencies
  • Great Focus: Understands and exceeds guest expectations, needs, and requirements.
  • Passion for: Sets and maintains high standards for self and others, acts as a role model.
  • Problem Solving and Decision Making: Identifies and resolves issues and problems.
  • Interpersonal Relationships & Influence: Develops and maintains relationships with team members.
About Dunkin'

Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. We are a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel, and muffin categories. We have earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. We have more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.