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Market Financial Center Manager

1 month ago

Miami, Florida, United States Bank of America Full time
Job Title: Market Financial Center Manager

At Bank of America, we are committed to helping our customers achieve their financial goals. As a Market Financial Center Manager, you will play a critical role in leading a team of financial center managers to drive business results and deliver exceptional customer experiences.

Key Responsibilities:
  • Manage client traffic and engage with clients to foster retention and growth
  • Drive operational excellence and ensure all aspects of the financial center run effectively and cohesively
  • Manage business results through formalized management routines and coaching
  • Create a world-class client experience environment
  • Manage market-level initiatives prescribed by market leaders
Requirements:
  • 1+ years of leadership experience with a proven track record of coaching, training, and motivating a diverse work team
  • Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
  • Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
  • Strong financial and business acumen, including experience in leading managers and interpreting financial reports to drive profitability
  • Proven record of balancing risk and making sound decisions while achieving business goals
Preferred Qualifications:
  • 1+ years of management experience, including hiring, coaching, and developing direct reports
  • Experience in the consumer banking/financial services, mortgage, retail, or hospitality industries
  • Undergraduate degree
  • Bilingual (fluent verbal and written)

Bank of America is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are passionate about delivering exceptional customer experiences and driving business results, we encourage you to apply for this exciting opportunity.