Help Desk Technician

2 days ago


Federal Way, Washington, United States FusionTek Full time
About FusionTek

FusionTek is a Managed Service Provider with a strong presence in the IT industry. Our team of experts is dedicated to delivering top-notch IT infrastructure management services to small to mid-sized businesses.

Job Summary

We are seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting Windows 10/11 and MacOS, and working in Office 365 and Active Directory.

Key Responsibilities
  • Provide technical support to clients via phone, email, or in-person
  • Troubleshoot Windows 10/11 and MacOS issues
  • Work in Office 365 and Active Directory to resolve client issues
  • Communicate technical information to non-technical clients
  • Document and track client issues using our ticketing system
Requirements
  • Minimum of 1 year of professional IT support experience
  • Working knowledge of Windows 10, 11, and MacOS
  • Working knowledge of the Microsoft 365 office suite
  • Knowledge of Office 365 cloud services is a plus
  • Knowledge of Azure and/or AWS is a plus
  • Time management skills are crucial to success in this role
  • Superb verbal and written communication skills are a must
  • A+ and/or Network+ certifications are preferred
  • Experience working in a ticketing system is preferred, with Autotask experience a huge plus
  • Ability to lift and carry equipment up to 50 pounds
  • Reliable transportation
Benefits
  • Salary range - $25 to $31 per hour
  • Competitive pay with quarterly bonus eligibility
  • 90% of medical/dental/vision insurance paid by the company
  • 401(k) plan with 4% company matching and immediate vesting
  • Paid holidays and 16 days of PTO in year one
  • Educational reimbursement for certification tests and company-supplied training resources
  • Monthly cell phone stipend
  • Catered lunches every Wednesday in our offices
  • Fun monthly team events


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