Help Desk Technician
2 days ago
FusionTek is a Managed Service Provider with a strong presence in the IT industry. Our team of experts is dedicated to delivering top-notch IT infrastructure management services to small to mid-sized businesses.
Job SummaryWe are seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting Windows 10/11 and MacOS, and working in Office 365 and Active Directory.
Key Responsibilities- Provide technical support to clients via phone, email, or in-person
- Troubleshoot Windows 10/11 and MacOS issues
- Work in Office 365 and Active Directory to resolve client issues
- Communicate technical information to non-technical clients
- Document and track client issues using our ticketing system
- Minimum of 1 year of professional IT support experience
- Working knowledge of Windows 10, 11, and MacOS
- Working knowledge of the Microsoft 365 office suite
- Knowledge of Office 365 cloud services is a plus
- Knowledge of Azure and/or AWS is a plus
- Time management skills are crucial to success in this role
- Superb verbal and written communication skills are a must
- A+ and/or Network+ certifications are preferred
- Experience working in a ticketing system is preferred, with Autotask experience a huge plus
- Ability to lift and carry equipment up to 50 pounds
- Reliable transportation
- Salary range - $25 to $31 per hour
- Competitive pay with quarterly bonus eligibility
- 90% of medical/dental/vision insurance paid by the company
- 401(k) plan with 4% company matching and immediate vesting
- Paid holidays and 16 days of PTO in year one
- Educational reimbursement for certification tests and company-supplied training resources
- Monthly cell phone stipend
- Catered lunches every Wednesday in our offices
- Fun monthly team events
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