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Accounts Receivable Specialist

2 months ago

Batesville, Arkansas, United States EPITEC Full time

Position Overview:

The Collections Specialist at EPITEC plays a crucial role in managing a designated portfolio of clients, focusing on minimizing overdue accounts while optimizing cash flow. The primary duties involve identifying, addressing, and collecting outstanding invoices, reconciling accounts as necessary, and delivering exceptional service to both internal and external stakeholders.

Core Responsibilities:

  • Execute daily tasks as prioritized by the collections management system.
  • Engage with clients regarding overdue accounts to facilitate resolution and payment, documenting all interactions thoroughly.
  • Gain insights into client profiles and their specific sensitivities.
  • Relay account delinquency details to relevant sales personnel in accordance with established collections and escalation protocols.
  • Investigate unidentified payments linked to accounts and resolve A/R disputes within designated timeframes.
  • Collaborate with the Credit Supervisor to review credit limits and risk factors, providing recommendations on limits, terms, and risk classifications.
  • Maintain accurate records of Pending Orders and accounts on hold.
  • Process requests for refunds or credit memos as required.
  • Examine dispute documentation from cash applications or clients, assigning disputes to the appropriate internal stakeholders.
  • Document notes in the collections system, ensuring comprehensive information is provided to the responsible parties.
  • Reach out to clients regarding unidentified disputes, ascertain reasons, gather additional documentation as necessary, and assign to the correct owners.
  • Coordinate with internal teams to resolve disputes that are not addressed promptly.
  • Collaborate with various departments (Pricing, Customer Service, Marketing, Sales) to gather information and support payment processes.
  • Manage the Dispute email inbox, ensuring proper routing of emails to the appropriate individuals or teams.
  • Identify recurring issues and communicate them to relevant parties for root cause analysis and resolution.
  • Develop a strong understanding of the customer base and the organizational structure of the company.
  • Contribute to training initiatives and process enhancement efforts.
  • Participate in performance evaluation processes.
  • Meet targets related to overdue accounts and Days Sales Outstanding (DSO).
  • Escalate complex accounts to the collections supervisor with detailed explanations and requests for assistance.

Required Skills:

  • Exceptional communication skills, both verbal and written, with a high proficiency in the local business language. Strong ability to influence and negotiate.
  • Outstanding problem-solving capabilities and customer service orientation.
  • Solid understanding of accounts receivable and collections processes.
  • Highly organized with excellent follow-up, documentation, and multitasking abilities.
  • Results-oriented with a dynamic personality.
  • Ability to manage high-pressure situations and adhere to strict deadlines.
  • Open to new ideas and innovative approaches to task completion.
  • Team-oriented mindset.

Experience Requirements:

  • Bachelor's degree, Associate's degree, GED, or equivalent professional experience.
  • A minimum of 2 years of proven experience in commercial collections.
  • Familiarity with JDE and GetPaid systems is preferred.
  • Proficient in Microsoft Office Suite.
  • Experience in enhancing collections processes.