Customer Assurance Manager
4 weeks ago
We are seeking a highly skilled Customer Assurance Manager to join our team at Hoffman & Hoffman, Inc. As a key member of our organization, you will be responsible for providing exceptional technical support and project success for our VRV/VRF systems.
Key Responsibilities:
Execute pre-construction kick off meetings and periodic site visits to ensure project success.
Host formal installation, commissioning, and maintenance training classes for our customers.
Provide informal training in the field to installing contractors to ensure they have the necessary skills to install and maintain our systems.
Troubleshoot VRV/ductless systems during installation, start-up, and warranty process to ensure customer satisfaction.
Maintain a close relationship with our sales team to provide technical input and feedback to aid in optimal system design.
Why Choose Hoffman & Hoffman:
We are a private, employee-owned company that values our employees and customers. Our team-oriented culture and non-hierarchical organization make us a unique and special place to work. We celebrate wins and learn from losses, and we expect open and honest communication from all team members. If you are looking for a stimulating environment with growth opportunities, we encourage you to apply for this exciting role.
Requirements:
Bachelor's degree preferred but not required.
5 or more years' experience in the HVAC industry preferred but not required.
Highly developed interpersonal and analytical skills.
What We Offer:
Employee Stock Ownership Program (ESOP): Become an owner through our ESOP and benefit from our growth.
Stimulating Environment: Embrace daily challenges and growth opportunities in a diverse and welcoming work environment.
Comprehensive Health Coverage: Access wide-ranging medical, dental, and vision benefits.
Financial Security: Benefit from a Health Savings Account (HSA), short-term/long-term disability insurance, and additional voluntary benefits.
This job description is intended to provide information regarding the essential functions and basic duties of this position. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and duties that could be assigned. Additional functions and requirements may be assigned by management as it deems appropriate. This document does not constitute a contract and is subject to change at the discretion of Hoffman & Hoffman.
No phone calls or drop-ins please.
EEO Employer/Vets/Disabled
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