Operations Director

4 weeks ago


Cedar Rapids, Iowa, United States Talentrust Full time
Job Title: Operations Manager (Roof Division)

Company: Benchmark, Inc.

Location: Remote

We are seeking a dynamic and creative operations leader to join our team. As an Operations Manager, you will be responsible for leading our Roof Operations Team and developing comprehensive professional service delivery plans to ensure client satisfaction.

Key Responsibilities:

  • Actively engage with industry organizations to foster Benchmark's presence and connections.
  • Leadership, management, and accountability of the Roof Operations Team.
  • Develop and implement professional service delivery plans to ensure client satisfaction.
  • Collaborate effectively with others on the Roof Operations Leadership Team to align goals, strategies, processes, and key decisions.
  • Provide operations support to the Sales & Marketing Team, including assisting with technical questions, attending client meetings, and writing industry articles/publications.
  • Collaborate with others on the Operations Leadership Team to ensure success in the planned delivery of professional services.

Qualifications:

  • At least 3 years of professional services-oriented operations experience.
  • Proven track record of leading and managing professional services operations teams.
  • Proven experience executing professional service operations processes.
  • Excellent communication skills, both written and verbal.
  • Strong collaborative mindset - understanding and executing on service delivery needs.
  • Innovative problem-solving skills, with a creative solutions mindset.
  • Proficient in executing business strategies.
  • Experience in the construction and/or commercial roof industries.
  • Able to travel for work (amount of time varies according to business needs).

Why Benchmark?

We offer a unique professional culture with a family feel and where community matters. We provide opportunities for professional and personal growth for all employees. Our core values are at the heart of everything we do:

  • Be a strong team based on relationships and trust.
  • Be really committed to being technically excellent.
  • Be a benchmark.

Benchmark offers a market-competitive salary plus a performance-based incentive. In addition, Benchmark employees enjoy a full suite of benefits, including medical, dental, vision, life, AD&D, disability (short and long term), supplemental insurances (accident and critical illness), employee assistance program, 401(k) with employer matching contributions, and paid vacation, holidays, and volunteer days.


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