Director of Operations

4 weeks ago


Cedar Rapids, Iowa, United States CRST The Transportation Solution, Inc. Full time

Job Summary:

The Director of Operations is responsible for leading the department to achieve company targets and goals. This leader will supervise the operations team's performance, including load building/tenders, route planning, driver management, and customer support to ensure efficient and profitable utilization while maintaining an acceptable level of driver morale and providing a high level of customer service.

Key Responsibilities:

  • Ensure each location is operating safely, profitably, and efficiently based on contractual commitments.
  • Direct management of 4-6 Managers of Operations who oversee a staff of Fleet Operations personnel including Class A CDL drivers.
  • Lead the department to accomplish company targets and goals.
  • Meet profit and growth objectives and drive consistent operational performance across all locations with a focus on safety, service, continuous improvement opportunities, and cost.
  • Ensure all operations are optimally staffed and organized to maximize performance and service delivery.
  • Direct P&L responsibility of a fleet of up to $50M in Revenue.
  • Identify synergies among all the locations to drive productivity and implement best practices.
  • Work with the Management Team to develop and implement business plans to improve financial performance year over year.
  • Understand the competitive landscape of the customer's business and align resources to develop a solution.
  • Establish relationships with key local customer contacts and partner with the Customer Experience team on broader customer relationships.
  • Collaborate with the Customer Experience team to assist in customer rate increases, scope changes, and other negotiations.
  • Instill in the team members that safe performance is a critical element required to achieve success and is a recognized indicator of individual and team effectiveness.
  • Ensure compliance with all applicable regulatory agencies and company policies and procedures.
  • Develop a balanced fleet/asset approach that promotes utilization, safety, service, and driver success.
  • Maintain visibility to units on order and units terming to ensure equipment is properly situated in a timely manner.

Requirements:

  • 10 years of related experience, including 8 years of managerial experience, and multisite P&L responsibility is required.
  • Multi-level presentation & communication skills (internally and externally) are required.
  • Strong financial acumen, problem-solving, and process improvement skills are required.
  • Has an aggressive cost reduction and cost management philosophy.
  • Understands Dedicated pricing logic and interpreting an income statement.
  • A bachelor's degree in business or supply chain management is preferred.

CRST Core Values:

Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.

EEO Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


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