Director of Operations
4 weeks ago
Job Summary:
The Director of Operations is responsible for leading the department to achieve company targets and goals. This leader will supervise the operations team's performance, including load building/tenders, route planning, driver management, and customer support to ensure efficient and profitable utilization while maintaining an acceptable level of driver morale and providing a high level of customer service.
Key Responsibilities:
- Ensure each location is operating safely, profitably, and efficiently based on contractual commitments.
- Direct management of 4-6 Managers of Operations who oversee a staff of Fleet Operations personnel including Class A CDL drivers.
- Lead the department to accomplish company targets and goals.
- Meet profit and growth objectives and drive consistent operational performance across all locations with a focus on safety, service, continuous improvement opportunities, and cost.
- Ensure all operations are optimally staffed and organized to maximize performance and service delivery.
- Direct P&L responsibility of a fleet of up to $50M in Revenue.
- Identify synergies among all the locations to drive productivity and implement best practices.
- Work with the Management Team to develop and implement business plans to improve financial performance year over year.
- Understand the competitive landscape of the customer's business and align resources to develop a solution.
- Establish relationships with key local customer contacts and partner with the Customer Experience team on broader customer relationships.
- Collaborate with the Customer Experience team to assist in customer rate increases, scope changes, and other negotiations.
- Instill in the team members that safe performance is a critical element required to achieve success and is a recognized indicator of individual and team effectiveness.
- Ensure compliance with all applicable regulatory agencies and company policies and procedures.
- Develop a balanced fleet/asset approach that promotes utilization, safety, service, and driver success.
- Maintain visibility to units on order and units terming to ensure equipment is properly situated in a timely manner.
Requirements:
- 10 years of related experience, including 8 years of managerial experience, and multisite P&L responsibility is required.
- Multi-level presentation & communication skills (internally and externally) are required.
- Strong financial acumen, problem-solving, and process improvement skills are required.
- Has an aggressive cost reduction and cost management philosophy.
- Understands Dedicated pricing logic and interpreting an income statement.
- A bachelor's degree in business or supply chain management is preferred.
CRST Core Values:
Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.
EEO Statement:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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