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HVAC Service Manager

2 months ago

Atlanta, Georgia, United States NorthPoint Search Group Inc Full time
HVAC Service Manager Job Description

A leading commercial HVAC company based in Atlanta, GA is seeking a skilled HVAC Service Manager to oversee the resolution of system issues and ensure customer satisfaction.

Key Responsibilities:
  • Lead a team of service technicians or work independently to promptly address and resolve customer complaints, escalating issues to the Service Manager as needed.
  • Prioritize safety by ensuring adherence to all safety protocols and procedures.
  • Perform start-up services for mechanical equipment, including variable frequency drives, air handling units, fans, laboratory airflow & control systems, and humidification equipment.
  • Interpret technical information related to HVAC systems and provide recommendations for service and corrective actions.
  • Train team members to enhance their skills and ensure continuous improvement.
  • Collaborate with the Service Manager to conduct periodic performance reviews of field technicians and establish goals for improvement.
  • Analyze technical documents, electrical drawings, and system designs to identify performance issues.
  • Maintain a positive attitude and strive to find effective solutions to customer problems.
  • Work closely with sales teams to ensure timely and profitable project completions.
  • Demonstrate strong project management and analytical skills.

Utilize standard tools for HVAC work, including gauges, meters, drills, impact drivers, saws, grinders, torches, wrenches, screwdrivers, ladders, and mobile equipment (scissor lifts, boom lifts, etc.).

Requirements:
  • Proficient in repairing systems/components, managing warranty tasks, implementing system improvements, and providing leadership to other technicians.
  • Ability to work independently and lead a team of service technicians.
  • Strong analytical and problem-solving skills.
  • Excellent communication and leadership skills.