Account Development Director

4 days ago

Harrisburg, Pennsylvania, United States Windstream Full time
About the Role:

The Account Development Director will be responsible for driving business growth by selling Windstream's full suite of strategic products and services to a designated geographic base of customers. This role will focus on increasing wallet share, customer satisfaction, reducing churn, and increasing customer utilization of next-gen services.

Key Responsibilities:
  • Develop and maintain a comprehensive understanding of Windstream's sales process, products, and solutions to ensure customers are under contract with the most strategic product set.
  • Develop a deep understanding of a customer's business, corporate priorities, and industry to effectively identify solutions that align with the customer's strategy and needs.
  • Develop, own, and document the multi-faceted account plan and growth strategy for each customer; manage priorities and eco-system partners to meet established milestones and achieve sales growth objectives.
  • Act with a sense of urgency and work in close partnership with the Customer Success organization, to assure customer issues are resolved quickly.
  • Develop and implement plans to create additional opportunities to cross-sell and up-sell accounts and increase overall total customer spend.
  • Manage a pipeline of opportunities, including generation of accurate forecasts and attainment of assigned quotas.
Requirements:
  • Verifiable record of success in enterprise-level sales, owning a customer base, and driving full life-cycle management of sales, conversions, and renewals.
  • Prior strategic account management and consultative sales experience selling multiple products and solutions to medium and large businesses.
  • Strong interpersonal skills, organization skills, time management skills, listening skills, presentation skills, verbal, and written communication skills.
  • Ability to confidently network, build rapport, and develop trusted relationships over time to execute mid to long-term account plans.
  • Excellent presentation skills and a proven ability to speak masterfully with business professionals at all levels in an organization and across multiple lines of business.
  • Strong PC skills, including expertise in MS Office.
  • Experience in building account plans and leading customer business reviews (MBRs and QBRs).
  • Proven experience driving strategic consulting services into new accounts while consistently achieving or exceeding sales goals by generating and maintaining a qualified pipeline.
Preferred Qualifications:
  • Strong business, financial, and technical acumen with negotiation and closing proficiency.
  • Strong problem-solving and analytical skills.
  • Working knowledge of selling cloud-based communications and data solutions.
  • Independent, stress-tolerant, self-motivated, competitive, assertive, pro-active, and results-oriented; able to work with minimum direction.
  • Adept at prospecting and using effective consultative selling practices.
  • Understands market dynamics, including demographics.
What We Offer:
  • Medical, Dental, Vision Insurance Plans
  • 401K Plan
  • Health & Flexible Savings Account
  • Life and AD&D, Spousal Life, Child Life Insurance Plans
  • Educational Assistance Plan
  • Identity Theft, Legal, Auto & Home, and Pet Insurance
Windstream CIB Statement:

Connecting people in a world of infinite possibilities. Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish. Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve.

Our Employee Resource Groups:
  • WinVets - Veteran Employee Resource Group
  • WOW - Women Employee Resource Group
  • WINPRIDE - LGBTQ+ Employee Resource Group
  • WBPN - Black Professional Resource Group
  • WARG - Ability Resource Group
  • LaFamilia - Hispanic Resource Group

Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post-offer, pre-employment drug testing.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

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