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Caregiver Attendance Operations Manager

2 months ago

Chicago, Illinois, United States Help At Home Full time
Job Overview

Help at Home stands as the foremost national provider of in-home personal care services, dedicated to empowering individuals to maintain their independence and dignity within their own homes. Our dedicated team assists 66,000 clients each month, supported by 49,000 compassionate caregivers across 12 states. Our focus remains on serving individuals and the communities we cherish.

Position Summary:

The Caregiver Time and Attendance Manager is responsible for overseeing market-specific time and attendance operations, including managing team performance and productivity. This position plays a vital role in ensuring the accurate recording and compliance of caregiver time while consistently enhancing processes for greater efficiency.

As a Leader:

  • Lead with empathy, transparency, and integrity.
  • Possess a passion for continuous learning.
  • Exhibit endless curiosity and a commitment to ongoing improvement.
  • Embrace a team-oriented approach.
  • Empower and motivate full-time associates through effective coaching.
  • Uphold high standards for all team members.
  • Recognize and celebrate achievements appropriately.
Key Responsibilities:
  • Supervise a team of Caregiver Time & Attendance Coordinators, offering guidance, support, training, and performance evaluations.
  • Ensure strict compliance with attendance policies, Electronic Visit Verification (EVV) protocols, and privacy regulations.
  • Conduct regular quality and compliance audits to identify areas for enhancement.
  • Identify opportunities for improvement and spearhead initiatives to optimize scheduling and attendance management.
  • Analyze attendance data to generate actionable insights for schedule maintenance, risk management, and resource allocation.
  • Prepare regular reports for senior management, highlighting key performance indicators.
  • Collaborate with Payroll, Revenue Cycle Management (RCM), and Care Supervision teams to address discrepancies.
  • Develop and maintain time and attendance policies and procedures in partnership with cross-functional teams.
  • Ensure effective communication and consistent enforcement of policies.
  • Contribute to the development and execution of strategic plans related to time and attendance management.
  • Establish clear performance expectations, set measurable goals, and monitor team progress through key performance indicators (KPIs).
  • Conduct regular one-on-one meetings with team members to provide constructive feedback, acknowledge successes, and address performance gaps.
  • Create and implement personalized development plans for team members, fostering skill enhancement and career growth.
  • Promote a collaborative and positive work environment that encourages teamwork, innovation, and continuous improvement.
Required Skills and Qualifications:
  • Exceptional communication, interpersonal, and problem-solving abilities.
  • Strong leadership and team management skills.
  • Proficient in Microsoft Office Suite and adaptable to new systems as necessary.
  • Excellent organizational skills.

Education and Experience:

  • Bachelor's degree in a relevant field is required.
  • A minimum of five years of relevant experience; prior leadership experience is preferred.
  • Demonstrated experience in time and attendance management, ideally within the home care or healthcare sector.
  • Comprehensive knowledge of Electronic Visit Verification systems and related technologies.
  • Familiarity with regulatory compliance, including HIPAA.

The above statements are intended to outline the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. All applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or any other legally protected status.

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