IT Infrastructure Support Specialist

4 days ago


TX United States Brake Check Full time
Job Title: IT Infrastructure Support Specialist

We are seeking a highly skilled IT Infrastructure Support Specialist to join our team at Brake Check. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees and ensuring the smooth operation of our IT systems.

Key Responsibilities:
  • Provide technical support for desktops, laptops, mobile devices, and network equipment
  • Manage user accounts and ensure compliance with corporate security policies
  • Deploy, manage, monitor, and support all end-user devices
  • Use Solarwinds Help Desk Software to create, monitor, update, document, and close support tickets
  • Identify trends and recommend changes to reduce incident rates
  • Communicate with managers and key personnel on system status and provide updates on issues and periodic newsletters on trends and fixes
  • Ensure continuous access to email, intranet, public internet, and other crucial business applications
  • Provide Tier I support for internet and telecommunication services at all store locations
  • Manage operations reporting and adjust repair orders/invoices due to POS software issues
  • Visit store locations to install hardware/software and troubleshoot as needed
  • Review and improve processes, procedures, and technologies for better quality and efficiency
  • Stay updated on new technologies and participate in company-supported training and certification courses
Requirements:
  • Minimum 5 years of technical support experience
  • Minimum 3 years of help desk experience
  • Proficient in LAN, WAN, and wireless networking technologies
  • Strong knowledge of Microsoft Windows 7/8/10, laptop hardware, software, and OS
  • Proficient with Android and iOS mobile devices
  • Familiar with DOS Command Line Shell and Scripting
  • Proficiency in Symantec Ghost, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Knowledge of Office 365 administration (Exchange, SharePoint, Lync, SkyDrive/OneDrive)
  • Understanding of network hardware, protocols, Internet standards (TCP/IP, DNS, DHCP)
  • Knowledge of computer security, including malware, antivirus, and Symantec Endpoint Protection
  • Strong troubleshooting skills for PCs, laptops, printers, and peripherals
  • Proficient in virus protection and diagnostic software
Preferred Qualifications:
  • A+ certification
  • Network+ certification
  • Basic knowledge of MAC OS
Skills & Abilities:
  • Exceptional people skills with a friendly demeanor
  • Positive attitude, strong work ethic, high motivation, and customer-focused mindset
  • Ability to diagnose and resolve computing problems onsite and remotely
  • Proficient in installing, configuring, and maintaining personal computers, networks, and related hardware/software
  • Strong problem-solving and independent thinking abilities
  • Effective communication skills, both written and verbal
  • Excellent organizational and time management skills
  • Ability to thrive in a fast-paced setting and meet tight deadlines
  • Maintain confidentiality of sensitive information
Travel:
  • Up to 5% local travel is expected for this position.
Physical Demands/Work Environment:
  • Regularly communicate with customers and team members
  • Long hours sitting and using office equipment/computers
  • Frequent use of hands/fingers for keyboard manipulation
  • Lift/move up to 10 pounds regularly and up to 25 pounds occasionally
  • Occasional standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, or crawling
  • Normal or corrected vision required
  • Work environment noise level is usually quiet to moderate
Additional Requirements:
  • Acceptable criminal history background check
  • Valid driver's license with an acceptable driving record

If you are passionate about IT infrastructure support and meet the above qualifications, we encourage you to apply and become a vital part of our team at Brake Check.



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