Operations and Member Services Manager
3 weeks ago
We are seeking an experienced Operations and Member Services Manager to join our team at Crunch Fitness - CR Holdings. As a key member of our management team, you will be responsible for the successful operation of our front desk, ensuring members receive exceptional customer service.
Key Responsibilities:
- Overseeing front desk staff, including hiring, training, and performance evaluations
- Developing and implementing strategies to improve member satisfaction and retention
- Collaborating with other departments to ensure seamless operations and excellent member experience
Requirements:
- Minimum 2 years of experience in a health club or hospitality industry setting
- Proven track record of delivering exceptional customer service and resolving conflicts
- Strong leadership and communication skills, with ability to motivate and inspire team members
- Experience with marketing and promotional activities, with ability to promote the club's brand
Compensation and Benefits:
- Estimated salary range: $55,000 - $70,000 per year
- Medical, dental, vision insurance
- 401K plan
- PTO
- Life insurance and short-term disability coverage
- Free Crunch Fitness membership
- Discounted personal training sessions
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