Operations and Member Services Manager

3 weeks ago


Melbourne, Florida, United States Crunch Fitness - CR Holdings Full time
Job Overview:

We are seeking an experienced Operations and Member Services Manager to join our team at Crunch Fitness - CR Holdings. As a key member of our management team, you will be responsible for the successful operation of our front desk, ensuring members receive exceptional customer service.

Key Responsibilities:

  • Overseeing front desk staff, including hiring, training, and performance evaluations
  • Developing and implementing strategies to improve member satisfaction and retention
  • Collaborating with other departments to ensure seamless operations and excellent member experience

Requirements:

  • Minimum 2 years of experience in a health club or hospitality industry setting
  • Proven track record of delivering exceptional customer service and resolving conflicts
  • Strong leadership and communication skills, with ability to motivate and inspire team members
  • Experience with marketing and promotional activities, with ability to promote the club's brand

Compensation and Benefits:

  • Estimated salary range: $55,000 - $70,000 per year
  • Medical, dental, vision insurance
  • 401K plan
  • PTO
  • Life insurance and short-term disability coverage
  • Free Crunch Fitness membership
  • Discounted personal training sessions

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