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Community Health Worker

2 months ago

Lexington, Kentucky, United States UnitedHealthcare Full time
About This Role

We are seeking a highly motivated and compassionate Community Health Worker to join our team at UnitedHealthcare. As a Field-Based Health Advocate, you will play a critical role in simplifying the healthcare experience for our members, creating healthier communities, and removing barriers to quality care.

Key Responsibilities
  • Assess, plan, and implement care strategies that are individualized by patient and directed toward the most appropriate, least restrictive level of care.
  • Utilize both company and community-based resources to establish a safe and effective case management plan for members.
  • Collaborate with patients, families, and healthcare providers to ensure quality coordinated care and services are provided expeditiously to all members.
  • Identify and initiate referrals for social service programs, including financial, psychosocial, community, and state supportive services.
  • Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members.
  • Advocate for patients and families as needed to ensure the patient's needs and choices are fully represented and supported by the healthcare team.
  • Document all member assessments, care plans, and referrals provided.
Requirements
  • High School Diploma / GED (or higher) OR 4+ years of equivalent community outreach work experience.
  • 2+ years of experience working within the Community Health setting in a field-based healthcare role (i.e., case management experience).
  • 2+ years of experience working within the local Community, with demonstrated knowledge of culture and values within the Community and familiarity with the resources available within the Community.
  • 2+ years of experience of disease management and treatment.
  • Must reside in Kentucky within a commutable distance to Lexington and surrounding communities in Kentucky.
  • Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI).
  • Intermediate computer proficiency including MS Word, Excel, and Outlook and be able to use multiple web applications.
  • Ability to travel locally approximately 50% of the time and up to 100 miles round trip with Reliable transportation, that will enable you to travel to client and/or patient sites within a designated area.
  • Current and non-restricted state of Kentucky Driver's License and State-required insurance.
  • Live in a location that can receive an approved high-speed internet connection or leverage an existing high-speed internet.
Preferred Qualifications
  • Bachelor's Degree in a health-related field or social work or Health Care Administration.
  • Community Health Worker (CHW) State course completion.
  • Licensed Practical Nurse (LPN), Certified Nursing Assistant/Home Health Aide, Certified Medical Assistant.
  • Background in managing populations with complex medical and behavioral needs.
  • Experience with arranging community resources.
  • Experience with electronic charting.
  • Bilingual - Spanish.
  • Knowledge of Medicaid population.
  • Experience working in team-based care.
Soft Skills
  • Strong communication and customer service skills both in person and via phone.
  • Ability to work independently and maintain good judgment and accountability.
  • Demonstrated ability to work well with others.
  • Strong organizational and time management skills.
  • Ability to multi-task and prioritize tasks to meet all deadlines.
  • Ability to work well under pressure in a fast-paced environment.
  • Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others.