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Field Service Technician II

4 weeks ago

Phoenix, Arizona, United States Ebara Technologies Full time
Job Summary

Ebara Technologies is seeking a skilled Field Service Technician II to perform client-site servicing, repair, and/or installation of company products. This role involves providing product field support, including system hardware and software, and systems networking.


Key Responsibilities
  • Services equipment and/or products at customer sites or service centers, including contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups.
  • Interprets operation manuals to determine the root cause of tool failures.
  • Provides documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service.
  • Performs preventive maintenance with minimal supervision.
  • Orders, expedites, and notifies customers or management when replacement of product is necessary.
  • Diagnoses mechanical, hardware, software, and systems failures using service maintenance checklists and protocols.
  • Complies with EBARA's safety policies, including participation in and completion of all required safety training.
  • Maintains a clean and safe working environment compliant with Ebara and customer safety policies.

Requirements
  • High School or AS Associate of Science degree in Electronics or completion of an accredited basic electronics program or equivalent experience.
  • Two to six years of work-related experience, preferably in the semiconductor industry.
  • Working knowledge of mechanical skills and principles of semiconductor and/or vacuum technology.
  • Strong customer relations skills.

Preferred Skills
  • Demonstrated ability to troubleshoot down to a component level.
  • Working knowledge of MS Office products, including Excel, Word, Outlook, and PowerPoint.
  • Speaking in front of groups, strong time management skills, and self-starter qualities.
  • Demonstrated leadership and program management skills.
  • Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers.
  • Demonstrated teamwork and organizational skills.
  • Excellent written and oral communication skills.