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{"h1": "Job Opportunity at American Heritage Credit Union", "p": "We are seeking a highly skilled and customer-focused individual to join our Contact Center team as a Member Service Representative. This is a virtual representative position at our main campus in Northeast Philadelphia.", "ul": [{"li": "Provide exceptional service to members by handling routine transactions, including deposits, withdrawals, and loan payments via the Personal-interactive teller unit."}, {"li": "Identify cross-sell opportunities and offer services to members to meet their financial needs."}, {"li": "Perform account reviews and analyze member questions and problems to provide solutions using the ACS system."}], "h2": "Responsibilities", "p": "The successful candidate will be responsible for providing excellent customer service, handling member transactions, and identifying opportunities to cross-sell services. They will also be required to work Contact Center hours of operation, which are Monday-Friday 7:55 a.m. to 7:05 p.m. and Saturday 8:55 a.m. to 3:05 p.m.", "h2": "Qualifications", "ul": [{"li": "Prior cash handling and customer service experience required."}, {"li": "Previous credit union or banking experience is a plus."}, {"li": "Must be flexible and available to work Contact Center hours of operation."}], "h2": "What We Offer", "p": "We offer a competitive salary, an outstanding benefits package, including a 401(k) with a generous company match, and a friendly, progressive, and environmentally friendly work environment."}