Technical Support Specialist
5 days ago
At McLane Intelligent Solutions, we are seeking a skilled Technical Support Specialist to join our team. This role plays a crucial part in delivering exceptional technical support to our clients.
Key Responsibilities:
- Provide first-level technical support for software and hardware issues via various communication channels.
- Document all interactions and resolutions in our ticketing system for tracking and future reference.
- Effectively manage incoming calls, emails, and ticketing inquiries, prioritizing them as necessary.
- Collaborate with other IT teams to escalate unresolved issues and ensure timely resolution.
Requirements:
- A strong passion for technology and helping others with IT issues.
- Familiarity with Windows operating systems, Microsoft Office Suite, and basic network troubleshooting.
- Excellent communication skills and a customer-oriented attitude.
- Experience with ticketing systems and remote support tools is a plus.
Benefits:
- An estimated base salary of $45,000 - $60,000 per year.
- A comprehensive benefits package including health insurance, retirement plans, and paid time off.
- Ongoing training and professional development opportunities.
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