Dedicated IT Support Specialist

6 days ago


Temple, Texas, United States IT Concepts Full time
About the Role

We are seeking a skilled Customer Service Engineer to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. As a key member of our team, you will be responsible for delivering exceptional technical support to our clients.

Key Responsibilities
  • Support the installation, maintenance, testing, and troubleshooting of computer systems and equipment to ensure optimal operation and user satisfaction.
  • Deliver remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components.
  • Set up and maintain user accounts, interface with other software applications, compile reports, and respond to customer requests.
  • Maintain Active Directory and other system accounts, support connectivity and client applications, and configure and support local and wide area network services.
  • Monitor open tickets in VA's ServiceNow customer incident ticketing system to ensure adherence to business processes.

Requirements
  • Bachelor's degree in computer science, electronics engineering, or other relevant technical discipline.
  • At least 2 years of experience in conducting routine system administration tasks and logging data in system admin logs.
  • Adept knowledge of IT principles and practices, proficiency with Microsoft Office applications, and basic understanding of system administration in a Windows environment.
  • Possess physical capability to handle demanding tasks such as lifting equipment up to 50 pounds and navigating through facility spaces to access and repair equipment.

What We Offer
  • An estimated annual salary range of $80,000 - $110,000 based on location and experience.
  • A competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401(k) matching, and more.
  • Opportunities for education reimbursement and professional development.
  • A positive work environment that values teamwork, dedication, and excellence.

About Us

We are IT Concepts, a leading provider of innovative technology solutions. Our core values of customer-centricity, teamwork, and driven to deliver ensure we work together to be the best and make a positive impact in our communities. With a strong commitment to compliance and diversity, equity, and inclusion, we foster an inclusive workplace where all employees are treated with dignity, respect, and fairness.



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