Customer Service Representative

4 weeks ago


Hopewell, Virginia, United States City of Hopewell, VA Full time
Job Summary: We are seeking a skilled Customer Service Representative to join our team in Hopewell, VA. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, answering phone calls, and handling various administrative tasks.

About the Role: The ideal candidate will have excellent communication skills, basic math knowledge, and the ability to work effectively under pressure. You will be required to perform intermediate skilled administrative support work, including processing financial transactions, overseeing facility scheduling, and related tasks.

Responsibilities:
  • Greet visitors and provide information on available activities, programs, trips, and facilities.
  • Answer and direct telephone calls to appropriate department parties.
  • Prepare and maintain files and records; develop reports on program participation, membership sales, and facility rentals.
  • Oversee facility rental and customer registration processes, including program registrations, facility scheduling, and facility rental payments.
Typical Qualifications:
  • High school diploma or GED and minimal experience (less than 6 months) required.
  • Valid VA driver's license required.
Estimated Salary: $13.50 per hour.

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