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Customer Engagement Specialist

2 months ago

MagstattleBas, Grand Est, United States Supportworks Full time

About the Role:
This position is not your conventional call center role. At Supportworks, we pride ourselves on providing exceptional service to our customers. When individuals seek assistance with their garage renovations, they reach out to us through various channels. Our primary objective is to connect with these customers and effectively schedule appointments for our sales representatives.

Your Impact:
The main focus of this role is to ensure that our sales team has a steady stream of appointments. Each interaction is a chance to create a positive experience and help our franchisees succeed.

Key Responsibilities:

  • Schedule Appointments: Deliver an outstanding customer experience by efficiently arranging sales appointments through phone calls, our website, and other platforms. Comprehensive training will be provided to help you excel in this role.
  • Customer Support: Engage with customers via phone, email, text, or online chat, addressing their inquiries and concerns while ensuring they feel valued and understood.
  • Feedback Collection: We are committed to customer satisfaction. You will conduct follow-up surveys after project completion to gather feedback, which will be shared with our franchisees to recognize their efforts and identify areas for improvement.
Qualifications:
  • High school diploma or equivalent is required.
  • Preferred: Two years of experience in a call center environment.
  • Preferred: Two years of experience in customer service.
  • Proficient in Microsoft Office applications.
  • Strong verbal and written communication skills.
  • Able to provide excellent customer service with a positive demeanor in a dynamic setting.
  • Capable of working independently and solving problems as they arise.
Why Supportworks?
We offer a competitive compensation package, including a 401(K) plan with matching contributions, comprehensive health benefits, and opportunities for professional development. Join us in making a difference in our customers' lives while building a rewarding career.