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Cloud Telephony Developer
2 months ago
Job Title: Cloud Telephony Developer
Location: Remote
Job Type: W2 Contract
Required Skills:
Must Haves:
- Cloud-based Telephony experience – ideally Genesys Cloud, open to others
- IVR experience
- PBX, VoIP knowledge
- Object-oriented programming experience – Java, should know how to write and call APIs
Additional Skills:
What Will Win:
- Genesys Cloud
- Health insurance experience
Job Description:
Day to Day:
- Support road mapping for the cloud migration & the future of the solution – ideally looking for someone who has experience with multiple cloud-based systems and can provide guidance
- Support the migration effort
- Writing and consuming new APIs – Java based
- Design and development of complex IVR systems
Responsibilities:
Need 5+ years in the following:
- Web services and other cross-system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST)
- Software development in an object-oriented programming language; ability to design, develop and support advanced IVR applications
- Knowledge of PBX architecture, telecommunication network services, and contact center systems
- Working knowledge of and the ability to interpret and troubleshoot SIP-based VoIP traffic, as well as the integration of dissimilar SIP telephony systems
- Strong understanding of contact center operation, including key metrics and workforce management needs
- As well as experience with management and development of speech recognition systems and grammars
- Working Knowledge of Genesys Cloud is a plus
