Dispatch Operations Manager

6 days ago


Jacksonville, Florida, United States MV Transportation Full time
Job Title: Dispatch Supervisor

At MV Transportation, we are seeking a highly skilled and experienced Dispatch Supervisor to join our team. As a key member of our operations team, you will be responsible for ensuring the effective daily communication with drivers, including those run by subcontractors, and for continually monitoring service to maximize on-time performance and productivity.

Key Responsibilities:
  • Manage and coordinate technical workforce job completion.
  • Resolve customer complaints in a timely and professional manner.
  • Obtain daily service disruptions and maintain accurate records.
  • Oversee improvement in customer satisfaction and dispatch satisfaction.
  • Maintain a professional demeanor and appearance at all times.
  • Ensure that dispatch personnel are effectively performing linked functions between operators and customers.
  • Provide subordinate coaching and assistance when required.
  • Communicate with management as needed to maximize efficiencies and resolve issues.
  • Make recommendations for hiring, firing, and discipline, and direct the work of dispatch employees.
  • Interview applicants and handle employee grievances and complaints.
  • Monitor specific charts and daily graphs to ensure timely service call management.
  • Monitor real-time call flow, inbound dispatcher availability, service levels, and other critical call statistics.
  • Fulfill dispatcher duties as needed.
  • Recommend promotions and ensure overall compliance with office policies.
Requirements:
  • Bachelor's degree in Business Management or Administration, or equivalent experience.
  • Ability to manage multiple projects and 7-day/week operations.
  • At least three to five years of successful supervisory experience.
  • Ability to lead a diverse group of individuals to achieve departmental goals.
  • Ability to learn and demonstrate efficiency in the use of Trapeze.
  • Strong customer service skills.
  • Ability to work independently and follow directions.
  • Ability to adapt and remain flexible in a dynamic environment.

MV Transportation is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to a policy of equal employment opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances.



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