Guitar Specialist and Customer Experience Expert

7 days ago


Colfax, California, United States Guitar Center Full time

About Guitar Center

Guitar Center is a leading music retailer that embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music.

We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.

Job Summary:

We are seeking a skilled Guitar Specialist and Customer Experience Expert to join our team. As a Repair Tech (Guitar), you will provide high-quality maintenance and repair services on customer-owned instruments, assist in maintaining specific store inventory, and continually build and increase the business through exceptional customer experiences and quality work.

Key Responsibilities:

  • Interact with customers to ensure a positive customer experience
  • Service customer-owned instruments with a high level of craftsmanship
  • Maintain store owned gear, as requested
  • Complete warranty repair work
  • Additional duties as assigned

Requirements:

  • Skilled understanding of repairing guitars
  • Foundational product knowledge on Guitar Center products

About the Opportunity:

This role offers a unique chance to work in a dynamic environment where you can develop your skills and expertise in guitar repair and customer service. You will have the opportunity to work with a variety of instruments, learn about new products and technologies, and contribute to the success of our stores.

What We Offer:

  • An estimated salary range of $50,000 - $70,000 per year, depending on experience
  • A comprehensive benefits package, including medical, dental, vision, 401K matching, and more
  • Ongoing training and development opportunities
  • A collaborative and supportive work environment

Why Work at Guitar Center?

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws.


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