IT Support Specialist
3 weeks ago
At Infojini Consulting, we are seeking a highly skilled IT Support/Field Service Technician to join our team. As a key member of our technical support team, you will be responsible for providing exceptional technical support, training, and process creation to our clients.
Key Responsibilities:
- Provide technical support, training, and process creation to clients
- Perform installation, repair, and preventative maintenance of personal computers and related systems
- Troubleshoot and resolve software and hardware failures
- Identify network problems and provide solutions
- Lead various project efforts and mentor junior technicians
Requirements:
- 4+ years of experience providing executive-level support
- 5+ years of experience providing end-user support
- 5+ years of experience supporting personal computer hardware and routine software installation
- 5+ years of experience troubleshooting IT hardware and peripherals in an enterprise environment
- 5+ years of experience supporting Microsoft Productivity tools such as Office 365 and MS Teams
- 4+ years of experience supporting video tele-conferencing solutions such as Cisco WebEx
Preferred Skills:
- 5+ years of experience creating technical knowledge articles
- 4+ years of experience utilizing ServiceNow in a support environment
- 5+ years of experience working in a multi-vendor environment for support operations
We offer a dynamic and supportive work environment, competitive compensation, and opportunities for growth and development. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.
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