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IT Support Specialist

2 months ago

Odessa, Texas, United States CRH Full time
Job Summary

We are seeking a highly skilled and motivated IT Field Services Technician to join our team at CRH Americas Materials Inc. This role will provide technical support and maintenance for our computer networks and related computing environments, ensuring seamless operations and exceptional customer service.

Key Responsibilities
  • Provide technical assistance and support to end-users, both on-site and remotely, to resolve technical issues and improve system performance.
  • Maintain and administer computer networks, including hardware, systems software, applications software, and configurations.
  • Identify and resolve technical problems, and research and recommend effective solutions.
  • Support plant process systems, including Command, APEX/JWS, Libra Loadout, and other systems as required.
  • Communicate effectively with customers, peers, and management to ensure timely resolution of issues and status updates.
  • Assist in the management of asset inventory and participate in testing and deploying software and patch management.
  • Adhere to departmental standards and ensure appropriate use of information systems.
  • Support the continuous improvement culture of the company and IT department through process/procedural improvements and participation in cross-functional/regional teams.
  • Evaluate and implement new systems to increase productivity and enhance overall business operations.
  • Establish and maintain positive and effective work relationships with co-workers, leaders, and customers.
  • Travel to other business sites to provide additional support or attend training sessions.
  • Perform reporting and administrative functions as required.
Requirements
  • Associate degree in information technology or equivalent, or 3 years of experience working in a similar IT support role.
  • Knowledge of Windows 10 and 11, Office 2016/365, Mobile devices, VPN, and Networking.
  • A+, ITIL Foundation, and recent MCP preferred.
  • Greater consideration given to Citrix, ShoreTel, and Command Alkon system experience.
What We Offer
  • Highly competitive base pay
  • Comprehensive medical, dental, and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

CRH Americas Materials Inc. is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability