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Retail Support Specialist

2 months ago

Odessa, Texas, United States American First Finance Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Support Specialist. As a key member of our sales and support team, you will be responsible for delivering exceptional customer experiences and driving business growth for American First Finance.

Key Responsibilities:

  • Represent American First Finance in a professional and friendly manner to our retail partners and their customers.
  • Achieve sales and financial targets for assigned districts/stores through proactive training and support of sales associates.
  • Provide leadership, monitoring, and training to ensure sales associates can maximize sales opportunities and accurately represent the AFF program.
  • Assist partner stores in resolving issues and prospecting for new customer business through telemarketing and distributing printed materials.
  • Communicate and deliver incentive programs to drive business and partner engagement.
  • Adhere to company and partner policies and processes while representing AFF.
  • Protect AFF assets through flawless expense management.
  • Prioritize workload to provide a world-class experience to our retailer partners and their customers.
  • Demonstrate expert knowledge of AFF products and program terms to communicate effectively with retail stores associates, managers, and district management.

Requirements:

  • High School Diploma or equivalent.
  • Minimum 2 years retail/management experience.
  • Excellent time management, communication, and organizational skills.
  • Persuasive and goal-oriented individual.
  • Driven individual with tenacity/resilience.
  • Great team player.
  • Professional demeanor.
  • True customer service advocate.
  • Attention to details.
  • Valid state driver's license and good driving record.

Our Core Values:

  • Servant Heart: We prioritize our customers' and colleagues' needs, driving engagement and success.
  • Embrace Change: We see change as an opportunity for growth, learning, and innovation.
  • Walk the Talk: We maintain the highest standards of performance, always doing the right thing.
  • Dare to be Different: We're adaptable, creative, and courageous, challenging the status quo and seeking new ideas.
  • Get Stuff Done: We take ownership, operate with urgency, and deliver results.
  • No Drama: We focus on solutions, minimizing complaints and empowering our team to be their best.