Customer Care Specialist

2 days ago


New Port Richey, Florida, United States MultiCare Health System, Inc. Full time
About Indigo Urgent Care

Indigo Urgent Care, a MultiCare Company, is a leading provider of urgent care services in the Pacific Northwest. With a strong commitment to delivering exceptional patient experiences, we're transforming healthcare through a people-centered approach.

Our team is passionate about modernizing healthcare by making it simpler, friendlier, and more accessible for all. With over 40 clinics across Washington and Idaho, and convenient virtual care services, Indigo delivers world-class healthcare when and where people need it most.

Job Summary

As a Customer Care Associate, you'll play a vital role in ensuring a consistent, reliable, and refreshingly friendly atmosphere for Indigo customers. Your top priority will be optimizing clinic flow, which involves guiding customers through the online and in-clinic registration process, quoting and collecting customer payments, and explaining insurance coverage.

Key Responsibilities
  1. Guide customers through the online and in-clinic registration process using exceptional customer service skills and our software platforms.
  2. Quote and collect customer payments at time of service and explain insurance coverage based on our predictive software platform and electronic medical record system.
  3. Keep exam rooms stocked with appropriate levels of medical supplies, maintain instruments, and prepare sterilization as required.
  4. Participate in daily calls to patients for customer service purposes.
  5. Take telephone messages and provide feedback and answers, within scope, to patient/physician/pharmacy calls.
Requirements
  • High School Graduate or equivalent.
  • Two (2) years of experience in an upscale retail, hospitality, and/or tech environment (Starbucks, Airlines, Hotel/Resort, Apple Store, Restaurant, theater, etc.).
  • Must obtain BLS certification within 45 days of placement in position.
Why Work with Us?

We offer a unique and supportive work environment that prioritizes teamwork, professional growth, and work-life balance. Our modern clinic environment is designed to cultivate innovation and excellence, and we're committed to providing a comprehensive benefits package, including competitive salary, medical, dental, and retirement benefits, and paid time off.

As a valued member of our team, you'll have the opportunity to make a positive difference in your community and pursue your passions outside of work. Join us in our mission to transform healthcare and make a lasting impact on the lives of our customers and patients.



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