Service Advisor

2 weeks ago

Redwood City, California, United States Swickard Auto Group Full time
Service Advisor Job Description

At Swickard Auto Group, we're revolutionizing the car-buying experience with hospitality. As a Service Advisor, you'll play a critical role in ensuring our customers have a smooth and positive experience throughout the vehicle service process.

Responsibilities:
  • Customer Service and Communication: Greet customers, establish rapport, and understand their service needs and concerns.
  • Conduct visual inspections or road tests to gather information.
  • Clearly explain service recommendations, repair options, and estimated costs in a way that's easy for customers to understand.
  • Obtain customer authorization for repairs before proceeding.
  • Provide regular updates on service progress and address any customer questions or concerns promptly.
  • Explain completed repairs and associated charges in detail.
  • Follow up with customers after the service to ensure satisfaction and address any lingering issues.
Service Process Management:
  • Schedule service appointments according to technician availability and customer needs.
  • Write detailed service orders outlining customer concerns, repair recommendations, and authorized work.
  • Liaise with technicians, accurately communicating customer concerns and repair details.
  • Track service progress and ensure timely completion within quoted timeframes.
  • Process customer payments and ensure accurate invoicing.
  • Maintain detailed service records for each vehicle.
Technical Knowledge and Parts Management:
  • Possess a strong understanding of automotive systems and common repairs.
  • Stay updated on new technologies and service procedures.
  • Research parts availability and pricing to provide accurate estimates to customers.
Qualifications:
  • Demonstrate a high level of hospitality, kindness, and optimism.
  • Strong understanding of automotive terminology and mechanical principles.
  • Excellent communication and interpersonal skills.
  • Ability to actively listen, identify customer needs, and address concerns effectively.
  • Strong organizational skills and the ability to manage multiple tasks simultaneously.
  • Proficient in computer skills and dealership management software (DMS).
  • Ability to work independently and as part of a team.
Benefits:
  • Open service appointment schedule.
  • Career path opportunities.
  • Ongoing training and support.
  • Competitive benefits package, including insurance, 401k plan, and paid time off.

We're an Equal Opportunity Employer and value diversity and inclusion at our company. If you're passionate about revolutionizing the car-buying experience with hospitality, we encourage you to apply for this exciting opportunity.

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