IT Support Specialist

1 month ago


Hibbing, Minnesota, United States Fairview Health Services Full time
Job Summary

Fairview Health Services is seeking an IT Support Specialist to join our Information Technology department in Hibbing, MN.

The successful candidate will provide mid-level support to users through calls routed to the Technical Service Center (IT Help Desk). They will be responsible for maintaining accurate records of resolutions.

Key Responsibilities

  • Document user requests for service appropriately, recording callers' demographic information correctly, and recording the problem into the Call Management system following documented procedures.
  • Follow documented workflow processes to reset clinical, financial, and network devices, reroute, delete and restart print jobs, and reset passwords for applications, documenting into the Call Management System.
  • Complete server reboots as scheduled or requested.
  • Assist with life cycle replacements.
  • Perform software and hardware installs.
  • Determine and resolve system problems effectively.
  • Maintain accurate internal records and logs as instructed or established.
  • Demonstrate a willingness to improve efficiency and effectiveness.
  • Assist in the setting up of computers and peripheral equipment as requested by supervisor.

Requirements

  • High school Diploma
  • 1 year of training or experience with basic computer skills.
  • Typing ability and speed necessary.

Preferred Qualifications

  • Computer experience in a healthcare facility desirable.
  • 1-3 years of training or experience with basic computer skills.
  • Associates degree.

Keywords

Information Systems, Information Technology, Support, IT


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