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IT Support Specialist

1 month ago

Hibbing, Minnesota, United States Fairview Health Services Full time

Job Summary

Fairview Health Services is seeking an IT Support Specialist to provide mid-level support to users through calls routed to the Technical Service Center. The successful candidate will be responsible for maintaining accurate records of resolutions and ensuring seamless system operations.

Key Responsibilities

  • Document user requests for service and record demographic information correctly.
  • Follow documented workflow processes to reset devices, reroute print jobs, and reset passwords.
  • Complete server reboots as scheduled or requested.
  • Assist with life cycle replacements and perform software and hardware installs.
  • Determine and resolve system problems effectively.
  • Maintain accurate internal records and logs.
  • Demonstrate a willingness to improve efficiency and effectiveness.

Requirements

  • High school diploma.
  • 1 year of training or experience with basic computer skills.
  • Typing ability and speed necessary.

Preferred Qualifications

  • Computer experience in a healthcare facility desirable.
  • 1-3 years of training or experience with basic computer skills.
  • Associates degree.

About Fairview Health Services

Fairview Health Services is an affiliate of M Health Fairview, a partnership of Fairview Health Services, the University of Minnesota, and M Physicians. We offer access to breakthrough medical research and specialty expertise as part of a continuum of care that reaches all ages and health needs.