Sales and Service Ambassador

2 weeks ago


Manteca, California, United States Signarama Full time
About the Role

We are seeking a result-driven Sales and Service Ambassador to join our team. This is an entry-level position that offers excellent opportunities for growth and development.

Key Responsibilities:
  • Provide exceptional customer service, addressing their needs, answering questions about our products, and recommending solutions.
  • Work closely with customers to determine their needs and ensure maximum client satisfaction.
  • Promptly resolve customer complaints and communicate effectively throughout the process.
Additional Duties:
  • Collaborate with the owner to develop lead generation strategies and ensure new leads are promptly addressed and entered into our CRM system.
  • Foster strong relationships with existing and potential customers through regular communication and follow-up.
  • Prepare estimates and quotes for customers, ensuring timely completion of tasks.
  • Coordinate with the design team to update projects and track status.
  • Utilize our CRM system to manage customer lifecycles, set appointments, and work as an extension of the customer's marketing branding needs.
  • Proofread finished work to guarantee customer specifications are met.
  • Follow up on outstanding quotations and maintain accurate records.
  • Create reports and update customer data to inform business decisions.
Requirements:
  • Demonstrate a basic understanding of sales principles and customer service practices.
  • Prior administrative or clerical experience is advantageous.
  • Excellent proficiency in English language skills.
  • Basic math skills and ability to use a measuring tape accurately.
  • Able to learn new systems and proficient in Google Workspace applications.
What We Offer:
  • Full-time employment with competitive pay, including commission earnings.
  • Vacation, sick leave, holidays, and medical/dental benefits (employee contribution: 35%).
  • 401(k) retirement plan with employee matching.


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