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Mopar Express Lane Service Consultant

2 months ago

Iowa City, Iowa, United States Helm Incorporated Full time

About the Role:

Helm Incorporated is seeking an experienced Mopar Express Lane Service Consultant to join our team. As a key member of our organization, you will work directly with Stellantis dealership service departments across the United States to implement service strategies and grow the Express Lane Service Program.

Key Responsibilities:

  • Develop and deliver on-site dealership training on express lane processes and services
  • Install and implement basic and advanced express lane processes and services
  • Coach and counsel dealership personnel to improve service efficiency and customer satisfaction
  • Manage time and training effectively, demonstrating strong organizational and scheduling skills
  • Work collaboratively with dealership management to increase objectives, including Express Service processes, Customer Retention, and Dealer profitability
  • Assist dealers in improving Lube Oil Filter (LOF) and Multi-Point Inspection (MPI) cycle times to 30 minutes or less
  • Track metric progress of assigned dealers and evaluate new dealerships for service strategy implementation

Requirements:

  • Five plus (5+) years of experience with Express Service Program in OEM Dealer or Retail environment or equivalent experience
  • Technical skills: car and truck maintenance and repair
  • On-Site Dealership Training
  • Strong MS Excel and MS PowerPoint skills
  • Ability to travel up to 80% with overnights required

About Helm Incorporated:

Helm Incorporated is a fast-growing company that provides equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Benefits:

  • Medical, dental, & vision benefits
  • Company paid life insurance
  • Generous PTO
  • 10 paid holidays per year