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Customer Service Representative

2 months ago

Key Largo, Florida, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail store team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth through effective product recommendations and sales techniques.

Key Responsibilities
  • Provide exceptional customer service, ensuring high levels of customer satisfaction and loyalty
  • Build and maintain strong relationships with wholesale and retail customers, understanding their needs and preferences
  • Recommend and sell Sherwin-Williams products, ensuring customers receive the best solutions for their needs
  • Process sales transactions accurately and efficiently, adhering to company policies and procedures
  • Meet and exceed sales goals, driving revenue growth and contributing to the success of the store
  • Stay up-to-date with product knowledge, features, and benefits, ensuring customers receive expert advice and guidance
  • Maintain a clean and organized store environment, adhering to company standards and expectations
  • Participate in visual merchandising and store displays, ensuring a visually appealing and engaging shopping experience
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum one year of experience in a retail, customer service, or sales role
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Ability to work in a fast-paced environment, meeting sales goals and deadlines
  • Physical ability to lift up to 50 pounds, stand for long periods, and move quickly around the store
What We Offer

As a Sherwin-Williams team member, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. We are committed to creating a diverse and inclusive work environment, where everyone feels valued and empowered to succeed.